Speed

[mjmul]

Sitting 2 metres from v3 router and speed fir both uploads and downloads is 15mb, help!!!

[lotharmat]

Wat happens to wired connections?

[mjmul]

I don’t have anything wired. Laptop does not support Ethernet cable

[lotharmat · Accepted solution]

You can get a USB 3 to ethernet adaptor for all laptops!

I'd rule out it being a wifi only issue first as VM doesn't guarantee wifi speeds - Only wired speeds into your property - for most people the hubs work well enough but so many variables affect wifi that no provider will guarantee it!

[Tom_F]

Hi mjmul, thanks for your post.

Sorry to hear about the issues you've had with WiFi speeds. To add to the helpful advice above regarding WiFi, I can see there have recently been some area issues that will have been contributing to this problem though those have since been resolved - so I hope things have improved for you now?

If not, and you're still not able to test a aired connection - please post your Hub/network connection details so we can check to see if there is a problem there. If you're unsure how:

In your browser’s URL box type in  http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. If you have a hub 2 or 3 when the page loads don't log in but click ‘Check Router Status’. If you have a Hub 4 when the page loads log in and then click ‘Check Router Status’.

Copy full sets of data onto here from the downstream, upstream, & network logs pages and paste them here. Please don’t post screencaps - if you copy/paste the data the forum software should blank any sensitive details out for you.

You can also set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts. It does it 24/7 and it keeps a visual record of any/all of your network disconnections: https://www.thinkbroadband.com/broadband/monitoring/quality

Tom

[dmason197]

I'm using the Virgin HUB Four can I achieve 1Gig speeds using a Samsung Galaxy S21 Ultra 5G as I'm not achieving anywhere near these speeds?

[Stobbsy74]

As a hub 4 is wifi5, the max you will probably get is around 450mb/s. To get faster, you would have to wait/get an upgrade to a hub 5 or buy a 3rd party wifi router with WiFi 6 or 6e as the hub 5 is wifi6.

I get about 850 to 920 with a wifi6e laptop and WiFi 6 router, but that might be all I can get from my virgin line as that's also what I get via ethernet.

[dmason197]

Thanks for ur reply well I'm on the Volt Package with speeds up too 1Gig I rarely get about 500mbps?

Is there anybody on here using a Samsung Galaxy S21 Ultra 5G and can achieve faster speeds?

Am I on the correct profile for my telephone line?

[Adduxi]

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@dmason197 wrote:

Thanks for ur reply well I'm on the Volt Package with speeds up too 1Gig I rarely get about 500mbps?

Is there anybody on here using a Samsung Galaxy S21 Ultra 5G and can achieve faster speeds?

Am I on the correct profile for my telephone line?

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Please do not double post as it confuses people trying to help.   This has already been answered on your previous posting of this question.