Allegedly have 600mbps however never really had more than 80mbps since instal. Have boosters installed but still no improvement, called customer services a number of times but told engineers working in my Area to fix problem but they would get team leader to phone my back obviously didn't. Is the customer service normally real poor ?
As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.
And..... Is your device capable of getting speeds over ~100Mbps?
What is it (they)? And are you connecting on wifi or ethernet cables? If wifi - is that on the 2.4 or 5 GHz bands?
Of you havent- run speed tests on an ethernet connection.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Question was not really about technical issues but rather about poor customer service, after a number of calls In which one agent told me they were working on box in my street as we spoke pointed out I could see the box and there's no one there, changed story to they were on there way. Phoned again told problems in my Area which should be fixed soon didn't happen. Spoke to another agent and I told him spoke to one of their engineers who told me cable had been layed incorrectly and all needed doing again,he said he only reads from a script and he would get a manager to ring me within 3 day, that was two weeks ago. Still only getting 60-70 ?bps and Virgin have no interest at all in resolving my issue or at least being up front about problem.
Thanks for response, I'm testing with Ethernet cable and speeds are around 60 mbps, over WiFi it can be less than 2. It's so slow that sometimes I can't watch things recorded in the other room as it can't connect.
Considering I'm supposed to be getting 600 mbps with improved Wi-Fi the whole experience is one of constant disappointment