We have M100 fibre broadband contract but I am barely getting above 2Mbps. 2 recent speed tests using the virgin media checker and ookla show 1.2Mbps and 1.85Mbps. I am only a few metres away from the router and if I go upstairs to the office I receive no signal at all. I cannot reliably use Microsoft Teams and websites takes a long time to load.
It is really impacting my ability to work and welcome some advice otehrwise i will have to move providers to get a more reliable speed.
Firstly - what Hub model do you have (on its base sticker). Then what devices are you using to test speeds.
It could be just a wifi issue rather than a VM connection issue so you need to do some trouble shooting so we can figure out which.
If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting, you cannot rely on wifi tests, - no BB supplier guarantees those - only speeds "TO" the Hub are guaranteed.
So, are you able to test speeds directly like this?
Connect a computer/laptop, with up to date drivers, via a known good and working Cat5e (or better) ethernet cable, directly to the Hub which you have put into “modem mode” (see VM website for “How To”). Test at speedtest.net (ookla) - but not using their App on their website - to your nearest VM server - try on 2 different browsers.
If they are still low – boot the device into safe+networking mode and try again.
There are many posts on here where unknown/flaky software, old network card drivers, corrupted browsers or other connected devices are limiting speeds on tests.
Report back what that gets.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.