No.
WiFi speeds are not guaranteed - read the terms and conditions on the speed guarantee page and you’ll see that.
You pay for the speed delivered to the hub and then a wired connection speed
And if you “know how WiFi works” then you’ll know the various environmental factors that can effect WiFi speeds and connectivity.
No manner of engineers or phone advisors can guarantee or predict what WiFi speeds “should be”.
*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi