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Speed

Hi so I'm supposed to be getting 200mb however I'm only getting 40 to 60 mb can someone please look into this for me thanks 

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Re: Speed

Hi.
Send me a pm with postcode and account number and I will look into it for you.


Here to help! I'm a technician helping out whilst working from home. Find out more


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Message 3 of 9
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Re: Speed

Hi

Can you please tell what you are.testing on and is it over wifi or hardwired. 

The reason I ask is if you are testing on a laptop/desktop over wifi they will only connect to the 2.4g and will only give you about 50mbs.

Thanks

Chris


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Re: Speed

Both m8

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Re: Speed

Have done the usual reset etc have also pm you 

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Re: Speed

If you could just mark the main post as helpful answer for me that would be great as it also shows my manager i am doing something.
Thanks Scott

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Re: Speed

Fitted the new modem this morning, still exactly the same. If you are saying Virgin aren't able to fix the issue, what about a reduction on my bill, I am paying over £50 a month for my broadband, I pay about the same for my electricity, and the gas is probably about £50 a month too, pretty sure if my electricity was cutting out every 20 seconds, or I was only getting 3 volts instead of 240, they wouldn't just shrug their shoulders and say, oh nowt we can do about it gov. I was looking at other users who had similar issues, and the engineer looking at it talked about testing and they sent an engineer out to them in the end. Is there nothing that can be done at the remote end, no testing, I mean all you did the other day was tell me to reset my modem, which I had already done myself, and then send me a new modem, which I think we both knew wasn't going to do anything.

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Re: Speed

Seems a lot of people having the same issue. My speeds have been consistently 100/10 until recently. 

What has happened please.

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Re: Speed


@robn1965 wrote:

Seems a lot of people having the same issue. My speeds have been consistently 100/10 until recently. 

What has happened please.


@yakacm  wrote:

Fitted the new modem this morning, still exactly the same. If you are saying Virgin aren't able to fix the issue, what about a reduction on my bill, I am paying over £50 a month for my broadband, I pay about the same for my electricity, and the gas is probably about £50 a month too, pretty sure if my electricity was cutting out every 20 seconds, or I was only getting 3 volts instead of 240, they wouldn't just shrug their shoulders and say, oh nowt we can do about it gov. I was looking at other users who had similar issues, and the engineer looking at it talked about testing and they sent an engineer out to them in the end. Is there nothing that can be done at the remote end, no testing, I mean all you did the other day was tell me to reset my modem, which I had already done myself, and then send me a new modem, which I think we both knew wasn't going to do anything.


Please start your own thread if you seek help from the Forum

 

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