I upgraded my Internet from 50mbs to 350mbs a few months ago but I'm still only getting 50mbs I have contacted virgin a few times over this to be told the issue has been fixed but I'm still only getting 50mbs
What upload speed are you getting? This should indicate whether the update has actually been applied. Or you could reboot the Hub and then log in and take a look in the "Configuration file" at the "Max Rates" boxes to see if they accord with what you should be getting.
Also do you know for sure that the devices you are using are capable of getting theses speeds. You should really test it first with a computer/laptop hardwired into the Hub with a Cat5e/6 ethernet cable and the Hub switched into modem mode - try that and report back.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.