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annisonj
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Message 1 of 34
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Speed upgraded

I upgraded mid December  to the M500 broadband speed but have had lower than my old M350 since. Tried hard wired direct from router and the most from that is around 200. 
Ideas??

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MikeRobbo
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Alessandro Volta
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Message 2 of 34
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Re: Speed upgraded

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Please post a 'Live Link' to your BQM on here.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Message 3 of 34
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Re: Speed upgraded

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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annisonj
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Message 4 of 34
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Re: Speed upgraded

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1202750000-0.738256 qam9
2210750000-0.738256 qam10
3218750000-0.538256 qam11
4226750000-0.540256 qam12
5234750000-0.438256 qam13
6242750000-0.538256 qam14
7250750000-0.438256 qam15
8258750000-0.540256 qam16
9266750000-0.538256 qam17
10274750000-0.738256 qam18
11282750000-0.538256 qam19
12290750000-0.538256 qam20
132987500000.238256 qam21
143067500000.538256 qam22
153147500000.740256 qam23
16322750000140256 qam24
173307500001.240256 qam25
18370750000240256 qam26
193787500002.240256 qam27
20386750000240256 qam28
21394750000240256 qam29
22402750000240256 qam30
234107500001.938256 qam31
244187500001.540256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.96750
2Locked38.96940
3Locked38.97650
4Locked40.36720
5Locked38.97050
6Locked38.66890
7Locked38.96730
8Locked40.36120
9Locked38.96180
10Locked38.96490
11Locked40.36470
12Locked38.96970
13Locked38.97000
14Locked38.97310
15Locked40.36900
16Locked40.36990
17Locked40.96560
18Locked40.36080
19Locked40.36220
20Locked40.36370
21Locked40.96700
22Locked40.36770
23Locked38.96990
24Locked40.37021

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000046512064 qam4
24620002446.3512064 qam2
35370000046.3512064 qam1
43939999046512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0070
2ATDMA0020
3ATDMA0000
4ATDMA000

0

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt053-b.cm



Primary Downstream Service Flow

SFID77574
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID77573
Max Traffic Rate38520000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
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annisonj
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Message 5 of 34
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Re: Speed upgraded

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Corey_C
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Message 6 of 34
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Re: Speed upgraded

Thanks for your post and welcome to the Community Forums, annisonj,

 

Apologies for the delayed response, are you still having speed issues, I've run a remote diagnostic and not currently detecting any issues.

 

Cheers,

Corey C

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MikeRobbo
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Message 7 of 34
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Re: Speed upgraded

What speeds do you get at >>  SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
annisonj
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Message 8 of 34
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Re: Speed upgraded

91mb

annisonj_0-1609585499844.png

 

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annisonj
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Message 9 of 34
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Re: Speed upgraded

So - according to your checks i should be getting 500mb...?

 

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MikeRobbo
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Message 10 of 34
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Re: Speed upgraded

Can you Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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