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Cheeze439
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Speed upgrade activated but no change

I upgraded a few days ago from 100mb to 350mb. I had an email a few hours ago saying the changes have been actions. 

I have rebooted the router but the speed is exactly the same as before. 

Am I missing something?

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Marty20
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Re: Speed upgrade activated but no change

Hi

Sorry to hear this. Can you please private message me your account number and area reference so I can look into this for you. To private message me, just hover over my profile picture and click Send Message when the option comes up. Please be mindful not to post those details in a public reply. Thanks, Marty

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Cheeze439
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Re: Speed upgrade activated but no change

I’ve sent that over. 

had another email this morning confirming the switch has happened and new billing etc but still no change even after a restart of the hub. 

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gary_dexter
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Alessandro Volta
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Re: Speed upgrade activated but no change

What speeds are you getting?

How are you speed testing?

You need to Speedtest with a gigabit-enabled device using a CAT5e/6/7 cable wired directly to the hub.

Wifi speeds are not guaranteed so you need to use a wired connection. 


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Wezzer1977
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Re: Speed upgrade activated but no change

Hi, 

I’m having the exact same issue as the OP.

Received email this afternoon saying upgrade has been applied but there is no difference at all to my speeds.

Any help appreciated.

Wes.

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MikeRobbo
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Alessandro Volta
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Re: Speed upgrade activated but no change


@Wezzer1977 wrote:

 


If you want assistance please start your own thread.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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