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Speed some 10% of what it should be

Whilst i understand we are in unprecedented times for usage as we all work at home, i should have 1gb down and 50 up but im averaging only 110 down 40 up. Now this is usable but why should i be paying for the higher speed when i cant and dont actually get it. Are there issues in my area and how do we even contact at the minute as the call centre is so busy and chat is switched off

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Re: Speed some 10% of what it should be

Hello

What does the internal speed test show at https://samknows.com/realspeed/ ?

Regards Mike

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Re: Speed some 10% of what it should be

Hi,

Give your hub a pin hole reset for at least 30 seconds then leave the hub 10 mins to update, this should solve your issue.

Thanks Chris





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Re: Speed some 10% of what it should be

Please PM me with your account number and area reference and I can take a look at this for you.
Thanks,
Stuart
I am a Virgin Field Technician. All and any advice given is based on my experience in the field or my personal experiences with my own set up at home. If my answer was helpful to you please mark as helpful or consider leaving the post some kudos.
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Re: Speed some 10% of what it should be

  • How do I pm from here?
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Re: Speed some 10% of what it should be


@Grumpywhale wrote:
  • How do I pm from here?

click on their picture then click the send message option

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