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Speed slow, especially since upgrade from 250 to 350

dave2318
On our wavelength

Hi,

My broadband speed is averaging around 150-180Mbps since I've been upgraded from 250 to 350Mbps. upload is also around 10-20Mbps (I always test wired and always test with speedtest.net). My son also has random huge lag when gaming. Router is in Modem mode and I use a UniFi UDR (with filtering disabled since this started), UDR is also showing random times of high latency. Last speedtest results on the UDR (so direct form the router) are 170Mbps down, 20Mbps up on the 23rd July, ran again today and 155Mbps down, 24.9Mbps up with current activity of 1.46Mbps down)

Any thoughts?


Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9262714
2Locked38.9246616
3Locked38.6241633
4Locked38.9215455
5Locked38.9157498
6Locked38.9231583
7Locked38.6219609
8Locked38.9236662
9Locked38.9262709
10Locked38.9252593
11Locked40.3204558
12Locked38.9236734
13Locked40.9284746
14Locked38.9224587
15Locked38.9235599
16Locked40.3176563
17Locked38.9217593
18Locked40.3287661
19Locked38.9328662
20Locked40.3236666
21Locked38.9260683
22Locked38.9224788
23Locked40.3204537
24Locked40.3219617

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13660000048512064 qam3
22360000047.5512064 qam5
33010000048512064 qam4
44310000049512064 qam2
54960000049512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0020
2ATDMA0040
3ATDMA0000
4ATDMA00190
5ATDMA0010
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
sgvca69834ncxv9873254k;fg


Primary Downstream Service Flow

SFID1416
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID1415
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

Thanks in advance.

Dave

5 REPLIES 5

carl_pearce
Community elder

What does this site show?

https://samknows.com/realspeed/

 

Hi,

Sorry about the delayed response, it appears that ticking the box to email me when a response is received doesn't email me (Checked email address in profile and checked my spam, nothing).

Tried the site and it says 

RealSpeed is not available on this network

I don't use a VPN etc, but does seem from other responses on this forum that it doesn't work with UniFi routers.

Thanks

Dave

Client62
Legend

Hubs in modem mode can not run a Realspeed test, but they can use this : https://speed.cloudflare.com/

What was your download speed before the upgrade from M250 to M350 ?

Looking at the Hub's Download tab, are the Pre & Post RS errors still rising ?

dave2318
On our wavelength

Hi,

Ok, today for the first time in over 2 weeks I am getting a good speed test! the Cloudflare test is showing 275 down and 35.7 up, Ookla is showing 384 down and 36 up. 

 

The errors are going up, but not massively:

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9270714
2Locked38.6256616
3Locked38.9247633
4Locked38.6221455
5Locked38.9162498
6Locked38.9239583
7Locked38.6230609
8Locked38.9245662
9Locked38.9279709
10Locked38.9263593
11Locked40.9216558
12Locked38.6249734
13Locked38.9291746
14Locked38.9237587
15Locked38.9244599
16Locked40.3178563
17Locked38.9227593
18Locked38.9302661
19Locked38.6339662
20Locked40.3244666
21Locked38.9269748
22Locked38.6230788
23Locked40.3211537
24Locked38.9224617

Some time ago I had huge issues with the connection dropping and Virgin came out and cut the cable to my house and replaced it from the pavement to my house, then they came out and put a new cable in, but left it rolled up on my garden so we still have the coupled cable in use.

Hi Dave2318 👋🏼.

Thank you for coming back to us on this thread 😊.

Glad to see you are receiving good speeds, however please just monitor as if the cable has been replace the line will take time to settle in.

Just monitor and let us know if anything changes.

If you ever need us, know we are one post away!
Thank you.  

Ari - Forum Team


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