Speed slow, especially since upgrade from 250 to 350

[dave2318]

Hi,

My broadband speed is averaging around 150-180Mbps since I've been upgraded from 250 to 350Mbps. upload is also around 10-20Mbps (I always test wired and always test with speedtest.net). My son also has random huge lag when gaming. Router is in Modem mode and I use a UniFi UDR (with filtering disabled since this started), UDR is also showing random times of high latency. Last speedtest results on the UDR (so direct form the router) are 170Mbps down, 20Mbps up on the 23rd July, ran again today and 155Mbps down, 24.9Mbps up with current activity of 1.46Mbps down)

Any thoughts?

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	262	714
2	Locked	38.9	246	616
3	Locked	38.6	241	633
4	Locked	38.9	215	455
5	Locked	38.9	157	498
6	Locked	38.9	231	583
7	Locked	38.6	219	609
8	Locked	38.9	236	662
9	Locked	38.9	262	709
10	Locked	38.9	252	593
11	Locked	40.3	204	558
12	Locked	38.9	236	734
13	Locked	40.9	284	746
14	Locked	38.9	224	587
15	Locked	38.9	235	599
16	Locked	40.3	176	563
17	Locked	38.9	217	593
18	Locked	40.3	287	661
19	Locked	38.9	328	662
20	Locked	40.3	236	666
21	Locked	38.9	260	683
22	Locked	38.9	224	788
23	Locked	40.3	204	537
24	Locked	40.3	219	617

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	36600000	48	5120	64 qam	3
2	23600000	47.5	5120	64 qam	5
3	30100000	48	5120	64 qam	4
4	43100000	49	5120	64 qam	2
5	49600000	49	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	4	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	19	0
5	ATDMA	0	0	1	0

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	sgvca69834ncxv9873254k;fg

Primary Downstream Service Flow

SFID	1416
Max Traffic Rate	402500089
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	1415
Max Traffic Rate	38500089
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

Thanks in advance.

Dave

[carl_pearce]

What does this site show?

https://samknows.com/realspeed/

[dave2318]

Hi,

Sorry about the delayed response, it appears that ticking the box to email me when a response is received doesn't email me (Checked email address in profile and checked my spam, nothing).

Tried the site and it says 

RealSpeed is not available on this network

I don't use a VPN etc, but does seem from other responses on this forum that it doesn't work with UniFi routers.

Thanks

Dave

[Client62]

Hubs in modem mode can not run a Realspeed test, but they can use this : https://speed.cloudflare.com/

What was your download speed before the upgrade from M250 to M350 ?

Looking at the Hub's Download tab, are the Pre & Post RS errors still rising ?

[dave2318]

Hi,

Ok, today for the first time in over 2 weeks I am getting a good speed test! the Cloudflare test is showing 275 down and 35.7 up, Ookla is showing 384 down and 36 up. 

The errors are going up, but not massively:

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	270	714
2	Locked	38.6	256	616
3	Locked	38.9	247	633
4	Locked	38.6	221	455
5	Locked	38.9	162	498
6	Locked	38.9	239	583
7	Locked	38.6	230	609
8	Locked	38.9	245	662
9	Locked	38.9	279	709
10	Locked	38.9	263	593
11	Locked	40.9	216	558
12	Locked	38.6	249	734
13	Locked	38.9	291	746
14	Locked	38.9	237	587
15	Locked	38.9	244	599
16	Locked	40.3	178	563
17	Locked	38.9	227	593
18	Locked	38.9	302	661
19	Locked	38.6	339	662
20	Locked	40.3	244	666
21	Locked	38.9	269	748
22	Locked	38.6	230	788
23	Locked	40.3	211	537
24	Locked	38.9	224	617

Some time ago I had huge issues with the connection dropping and Virgin came out and cut the cable to my house and replaced it from the pavement to my house, then they came out and put a new cable in, but left it rolled up on my garden so we still have the coupled cable in use.

[Arissa_H]

Hi Dave2318 👋🏼.

Thank you for coming back to us on this thread 😊.

Glad to see you are receiving good speeds, however please just monitor as if the cable has been replace the line will take time to settle in.

Just monitor and let us know if anything changes.

If you ever need us, know we are one post away!
Thank you.