on 06-12-2023 10:08
Hi
I noticed recently that download speeds had dropped to around 1/3 of where they should be - only thing that had happened was another company had been digging in the street near the cabinet.
Did all the usual troubleshooting to no avail. I saw that downstream power levels were higher than the threshold so called a tech out.
He replaced the hub4 with a hub5 and has connected x2 attenuators (3dB and 6dB) to bring it within range. This doesn't feel right to me however I am not a tech. He also said the street cabinet was fine.
He showed me that he was getting speeds via wifi at approx 960Mbps (where it should be) so I didn't question it.
A speedtest via samknows still says the router has a connection speed of 1Gbps approx, but when I connect to it with my laptop via ethernet I still only get 400Mbps approx.
The interface on the laptop can manage 900Mbps and has done previously.
Am I missing something? It's probably something really simple but I don't understand why I can't get full speed from the hub5 via ethernet, when my device and the hub are capable of it?
on 06-12-2023 16:27
Boot the laptop into safe+networking mode and try again on an ethernet cable.
Some software on the lappy may be attenuating speeds. Is QoS active on it ? Or if a Dell... SmartByte?
on 12-12-2023 12:54
Test your connection with the link below...
https://www.samknows.com/realspeed/
Once the test begins click on: Run full test to see all the stats.
The speeds at the Hub should reflect your subscription.
The speed any WiFi device draws data will vary.