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Speed question

Joining in


I noticed recently that download speeds had dropped to around 1/3 of where they should be - only thing that had happened was another company had been digging in the street near the cabinet.

Did all the usual troubleshooting to no avail. I saw that downstream power levels were higher than the threshold so called a tech out.

He replaced the hub4 with a hub5 and has connected x2 attenuators (3dB and 6dB) to bring it within range. This doesn't feel right to me however I am not a tech. He also said the street cabinet was fine.

He showed me that he was getting speeds via wifi at approx 960Mbps (where it should be) so I didn't question it.

A speedtest via samknows still says the router has a connection speed of 1Gbps approx, but when I connect to it with my laptop via ethernet I still only get 400Mbps approx.

The interface on the laptop can manage 900Mbps and has done previously.

Am I missing something? It's probably something really simple but I don't understand why I can't get full speed from the hub5 via ethernet, when my device and the hub are capable of it?


Tuning in


I appreciate you copy/pasting my question - I guess I was in the wrong forum?

Hi b1oldie and Dan F thanks for the message on the forums. 

I am sorry to hear that you are having issues with the connection since the engineer arrived. 

I have checked this locally and cannot see any outages, can you do a pin hole reset to see if anything changes? 

Please set up a BQM here and let us know the results, it is best to leave it to run over a 24 hour period. 

Kind regards, Chris.