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hucknallred
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Speed, power levels, RS errors engineer required?

In my previous thread I talked about serious speed issues, that seemed to resolve themselves.
I don't get the sudden drops, but the connection doesn't seem right, delays loading pages, Amazon streaming going to SD quality & worse.

Power levels are worse than last time & I now get more Pre RS errors. I've read the sticky about power levels & mine do look high on some channels.
I've also set up a BQM which looks quite erratic.
Engineer required do you think?

BQM here

 cd5239a751522e3daeea3acb7b09a3fc8b2bfc00

Latest stats

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12030000009.337256 qam9
213900000011.537256 qam1
314700000010.637256 qam2
41550000001037256 qam3
516300000010.538256 qam4
61710000001037256 qam5
71790000001038256 qam6
81870000001037256 qam7
91950000009.637256 qam8
102110000008.937256 qam10
112190000008.537256 qam11
122270000008.437256 qam12
132350000007.937256 qam13
14243000000838256 qam14
15251000000838256 qam15
16259000000838256 qam16
172670000007.838256 qam17
182750000007.638256 qam18
192830000007.538256 qam19
202910000007.137256 qam20
212990000006.837256 qam21
223070000006.938256 qam22
233150000007.437256 qam23
243230000007.537256 qam24


Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.64040
2Locked37.62210
3Locked37.62170
4Locked37.62560
5Locked38.63980
6Locked37.63240
7Locked38.62980
8Locked37.62790
9Locked37.62790
10Locked37.67770
11Locked37.66000
12Locked37.68770
13Locked37.69460
14Locked38.68680
15Locked38.67460
16Locked38.676719
17Locked38.613100
18Locked38.613240
19Locked38.613050
20Locked37.611501
21Locked37.612860
22Locked38.69230
23Locked37.676524
24Locked37.67780
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jem101
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Re: Speed, power levels, RS errors engineer required?

Yes, I'd say you could do with an engineer visit - power levels are not quite as straightforward as it might seem but it your case it wouldn't harm to ideally move your connection in the street cabinet or fit an attenuator to drop the levels down a bit.

What's the upstream power levels like?

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hucknallred
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Re: Speed, power levels, RS errors engineer required?

Upstream looked OK...

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14619999537.8512064 qam1
23260005836.5512064 qam3
33940001037.3512064 qam2
42580004435.3512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0010
3ATDMA0030
4ATDMA0050

 

Also a few critical in the network log.

Time Priority Description

16/08/2021 21:34:56noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 06:02:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2021 06:35:40ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/08/2021 12:35:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2021 18:35:39ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2021 06:39:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/08/2021 06:35:38ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/08/2021 16:07:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 08:37:17noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/08/2021 18:35:37ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2021 10:43:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2021 07:06:47ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/07/2021 06:30:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/07/2021 16:59:3noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/07/2021 16:57:17Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/07/2021 16:57:13criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/07/2021 16:57:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/07/2021 16:57:12criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/07/2021 16:57:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/07/2021 06:39:40noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Corey_C
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Re: Speed, power levels, RS errors engineer required?

Thanks for your post and for reaching out to the Community Forums, hucknallred,

 

I've sent you a private message to confirm your account detail, so that we can take a look at your connection.

 

Cheers,

Corey C

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hucknallred
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Re: Speed, power levels, RS errors engineer required?

By way of an update an engineer has been today & thrown an attenuator in, levels looking a lot better now.

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1203000000037256 qam9
21390000002.237256 qam1
31470000001.438256 qam2
41550000000.737256 qam3
51630000001.238256 qam4
61710000000.737256 qam5
71790000000.537256 qam6
81870000000.738256 qam7
91950000000.537256 qam8
10211000000-0.237256 qam10
11219000000-0.537256 qam11
12227000000-0.937256 qam12
13235000000-137256 qam13
14243000000-0.938256 qam14
15251000000-138256 qam15
16259000000-138256 qam16
17267000000-1.438256 qam17
18275000000-1.538256 qam18
19283000000-1.738256 qam19
20291000000-237256 qam20
21299000000-2.437256 qam21
22307000000-2.238256 qam22
23315000000-1.937256 qam23
24323000000-1.937256 qam24
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Corey_C
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Re: Speed, power levels, RS errors engineer required?

Thanks for your posts and update, hucknallred,  Glad to hear the tech visit improved the levels.

 

Cheers,

Corey C

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