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Speed - only getting 120 mb

I'm paying for 350 MB speed first speed test were fine but its 120 mb all the time. Each time I call virgin it speeds up . Engineer has been to my house twice.. is this because I'm on virgin offer. Not paying full price, the broadband dont even reach another room downstairs anymore when I called they said get a booster for 3.99 a month. wth.

 

[MOD EDIT: Subject heading changed to assist community]

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Re: Speed

Are you by any chance checking the speed over WiFi? If so it will be limited by your domestic situation. 

What is the speed with a device connected to the Hub with an ethernet cable? 

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