Just had Virgin 500mb installed today to replace my 68mb Talktalk. I’m getting 50mb on WiFi !!!! Less than 100mb on wired. What’s all this I’m reading about settling down for a few days? How does that work? conscious I’m in my 14 day cool down period but the settling in can be 10 days !!
was given a hub 3 and not 4 too. Told I should get the latest hub and they are upgrading customers for free also.
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a 'Live Link' to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Only that it's a case of tossing a coin to find out if they'll now fix this before your 14 day cancellation period runs out. Have you tried phoning them up to report this? The good or bad experience you have trying to get it resolved should factor in to whether you decide to cancel or not.
Regarding the Hub 4, they aren't on general issue, and you'd only get one if you had a 1 Gbps connection, or if you live in an area that suffers network congestion and has been upgraded to permit those highest speeds. For the rest of VM customers, a Hub 4 is without doubt an unproven box of tricks that is best avoided.
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