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MrWixi
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Speed not hitting minimum

Hi there,

Having upgraded in the past month to 200mbps, I'm barely getting over 100. What is the process to get this investigated as I'm struggling to make contact with anyone.

Many thanks!

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StormW4tch3r
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Re: Speed not hitting minimum

Hi

How are you testing, WiFi or Ethernet? can you post stats from router?

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Z92
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Re: Speed not hitting minimum

You need to check your own equipment first as some equipment is limited to 100 mbps. 

If you are using WiFi, please try using cable instead. 

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MrWixi
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Re: Speed not hitting minimum

It seems my email filters out reply notifications as spam, my bad!

I have tested my equipment using both wired (cat5e and cat6 cables), and wireless (5ghz) including testing whilst only the test computer is connected.  I have tested using both Speedtest.net and google speed test to reduce any doubt regarding the issues coming from somewhere else.

The fastest recorded speed I have achieved on thinkbroadband is 122mbps.  I am also running a BQM that suggests there may be an issue, as I have a huge amount of dropped packets, but it looks so extreme I am wondering if there is a possibility it is a fault with the way its recorded.  

My Broadband Ping - Virgin

I will post the breakdown from the router status in the next post.

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MrWixi
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Re: Speed not hitting minimum

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
162750000
Locked
Ranged Upstream Channel (Hz)
39400000
Locked
Provisioning State
Online
 

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11627500007.538256 qam4
21387500006.538256 qam1
31467500007.138256 qam2
41547500007.338256 qam3
51707500007.838256 qam5
61787500007.638256 qam6
71867500007.338256 qam7
81947500006.638256 qam8
92027500006.438256 qam9
102107500006.938256 qam10
11218750000838256 qam11
122267500008.138256 qam12
132347500007.938256 qam13
14242750000738256 qam14
152507500005.938256 qam15
162587500005.438256 qam16
172667500005.438256 qam17
182747500005.538256 qam18
19282750000638256 qam19
202907500006.338256 qam20
212987500006.138256 qam21
223067500006.438256 qam22
233147500006.538256 qam23
243227500007.538256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.69160
2Locked38.923600
3Locked38.610170
4Locked38.635561
5Locked38.91300
6Locked38.91420
7Locked38.62060
8Locked38.62840
9Locked38.93500
10Locked38.91870
11Locked38.9960
12Locked38.91510
13Locked38.92410
14Locked38.95460
15Locked38.611210
16Locked38.614060
17Locked38.921690
18Locked38.921540
19Locked38.914480
20Locked38.910620
21Locked38.914600
22Locked38.914660
23Locked38.914110
24Locked38.96900

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1394000004.35512064 qam2
2258000004.2512064 qam4
3326000004.45512064 qam3
4462000004.35512064 qam1


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
sfd;kfoA,.iyewrkldJKDHSUBsgvca6983



Primary Downstream Service Flow

SFID14647
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID13612
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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MrWixi
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Re: Speed not hitting minimum

Time Priority Description

15/08/2020 01:08:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/08/2020 00:13:3noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/08/2020 00:13:3ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/08/2020 19:19:24ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2020 05:58:5criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 09:23:0noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2020 09:23:0ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/08/2020 12:24:11ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/08/2020 12:12:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/08/2020 07:28:43noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/08/2020 07:28:43ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/08/2020 06:32:23ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/08/2020 05:56:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2020 16:27:58ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2020 14:14:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2020 01:27:16ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2020 13:02:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2020 11:22:8noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2020 11:22:8ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2020 01:31:29ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Corey_C
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Message 7 of 7
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Re: Speed not hitting minimum

Hi MrWixi,

 

Thanks for your post and for reaching out to the community forums. Spologies for the delayed response. How has the service been since your post?

 

Cheers,

Corey C

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