This is from a laptap connected over ethernet, don't get me started on the wifi...
Yes I've rebooted the hub. How often do you think I've ended up at the "help" pages telling me to do that so far?
I appreciate this isn't critical in the grand scheme of things but at least I want a rebate on the fee being charged for a service I'm not getting..
Given call centre numbers are for the really desperate, how else does Virgin expect me to get in touch?
Mine is exactly the same