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JustJaneP
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Speed <1mb, reset only clears temporarily

Hub 3 keeps getting stuck on speed of 1mb for both wired and WiFi connections. Power off/on may briefly clear, full reset clears for few hours or if lucky a few days.

 

History:. Had occasional problems over last couple of years with old hub that seemed to worsen when Virgin "upgraded" the local area last year sometime. We upgraded to Hub 3 and it's been even worse.

Running the official equipment test never shows a problem. Engineer came out beginning December. Could not find a specific problem but most cables been in for years so he replaced them and cleaned up connections. 

Speed was ok for few weeks so Xmas was good !  But we are back to frequent resets tho we tend to just resort to 4g on our phones 

Help!!! 

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MikeRobbo
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Alessandro Volta
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Message 2 of 42
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Re: Speed <1mb, reset only clears temporarily

Please do this before posting the Hub Data

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
MikeRobbo
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Alessandro Volta
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Re: Speed <1mb, reset only clears temporarily

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again.

Use one post for each tab if you wish.

Please do not use screen shots.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
JustJaneP
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Re: Speed <1mb, reset only clears temporarily

Router status
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz)
202750000
Locked
Ranged Upstream Channel (Hz)
39400000
Locked
Provisioning 
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JustJaneP
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Re: Speed <1mb, reset only clears temporarily

Router status
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12027500004.938256 qam9
2210750000538256 qam10
3218750000538256 qam11
4226750000538256 qam12
5234750000538256 qam13
6242750000538256 qam14
7250750000538256 qam15
82587500005.138256 qam16
92667500005.138256 qam17
102747500005.338256 qam18
112827500005.338256 qam19
122907500005.538256 qam20
132987500005.638256 qam21
143067500005.638256 qam22
153147500005.638256 qam23
16322750000638256 qam24
173307500005.838256 qam25
18370750000638256 qam26
19378750000638256 qam27
203867500006.138256 qam28
21394750000638256 qam29
224027500006.538256 qam30
234107500006.538256 qam31
244187500006.538256 qam32


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.660
2Locked38.650
3Locked38.960
4Locked38.670
5Locked38.990
6Locked38.950
7Locked38.680
8Locked38.6120
9Locked38.640
10Locked38.900
11Locked38.660
12Locked38.9110
13Locked38.970
14Locked38.980
15Locked38.970
16Locked38.690
17Locked38.980
18Locked38.640
19Locked38.660
20Locked38.670
21Locked38.990
22Locked38.660
23Locked38.9100
24Locked38.670
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JustJaneP
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Re: Speed <1mb, reset only clears temporarily

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1 39400000 42.5 5120 64 qam 4

2 46200000 42.5 5120 64 qam 3

3 25800185 42 5120 64 qam 6

4 32600000 42.3 5120 64 qam 5

 

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1 ATDMA 0 0 0 0

2 ATDMA 0 0 0 0

3 ATDMA 0 0 0 0

4 ATDMA 0 0 0 0

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JustJaneP
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Re: Speed <1mb, reset only clears temporarily

Router status

Status

Downstream

Upstream

Configuration

Network Log

Refresh data

General Configuration

Network access 

Allowed

Maximum Number of CPEs 

1

Baseline Privacy 

Enabled

DOCSIS Mode 

Docsis30

Config file 

cmreg-vmdg505-bbt060-b.cm

 

 

Primary Downstream Service Flow

SFID 1724096

Max Traffic Rate 230000061

Max Traffic Burst 42600

Min Traffic Rate 0

 

 

Primary Upstream Service Flow

SFID 1724095

Max Traffic Rate 22000061

Max Traffic Burst 42600

Min Traffic Rate 0

Max Concatenated Burst 42600

Scheduling Type BestEffort

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JustJaneP
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Re: Speed <1mb, reset only clears temporarily

Network Log

Time Priority Description

15/01/2021 10:24:22 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

14/01/2021 23:40:12 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

14/01/2021 23:14:50 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

11/01/2021 12:45:59 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:01:39 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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JustJaneP
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Message 9 of 42
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Re: Speed <1mb, reset only clears temporarily

Sorry read replies in wrong order. Will set up link

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JustJaneP
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Message 10 of 42
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Re: Speed <1mb, reset only clears temporarily

My bqm 

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