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Speed issues since VM working on network in area

ere106
Joining in

on ‎07-11-2022 19:42

I have Hub 3.0 with M600 fibre. Router is in modem mode and I have a TP Link Deco M5 mesh system. Was working very well with speeds on average 600 Mbps. VM texted to say they have finished working in my area on 4 November 2022 and since then have only been able to get 40-50 Mbps. Ring system struggling to connect as well whereas previously no issues. Any thoughts VM?

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newapollo
Very Insightful Person
Very Insightful Person

on ‎07-11-2022 20:45

Hi @ere106 

VM were doing work in my area as well today with the work expected to be completed by 3pm..

I received plenty of warnings via text messages.

The text messages advised me to reboot the hub which I did and I had full speed.

Since 4yh November have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.

If nothing is showing  you could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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