Virgin Media Community

[marty50]

And the remainder:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	227000000	2.7	38	256 qam	12
2	219000000	3	38	256 qam	11
3	235000000	2.7	38	256 qam	13
4	243000000	2.4	38	256 qam	14
5	251000000	2.5	38	256 qam	15
6	259000000	2.5	38	256 qam	16
7	267000000	2.5	38	256 qam	17
8	275000000	2.5	38	256 qam	18
9	283000000	2.7	38	256 qam	19
10	291000000	3	38	256 qam	20
11	299000000	3.2	38	256 qam	21
12	307000000	2.5	38	256 qam	22
13	315000000	2	38	256 qam	23
14	323000000	2	38	256 qam	24
15	411000000	1	38	256 qam	25
16	419000000	0.7	38	256 qam	26
17	427000000	0.7	38	256 qam	27
18	435000000	0.7	38	256 qam	28
19	443000000	0.5	38	256 qam	29
20	451000000	0.4	38	256 qam	30
21	459000000	0	38	256 qam	31
22	467000000	-0.2	38	256 qam	32
23	475000000	-0.4	38	256 qam	33
24	483000000	-0.7	37	256 qam	34

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46199788	38.3	5120	64 qam	3
2	39400005	38	5120	64 qam	4
3	53700000	39	5120	64 qam	2
4	32600000	37.5	5120	64 qam	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	3	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0

[Natalie_L]

Hi marty50

Thank you for getting back in touch. 

I am very sorry for the delay in response and to hear you are experiencing issues with your download speed. 

I have taken a look from our side and your levels appear to be within spec. 

How has the service been since your last post to us, has there been any improvements?

Thanks 

[marty50]

Hi Natalie, apologies for not replying sooner but I didn't know you'd replied!

Speed tests are generally OK, I haven't rebooted the router since that last post I don't think. There are still a fair few "critical - No Ranging Response received - T3 time-out" entries in the log, not sure whether there should be none (or close to none) of these. Seems to be every 2 or 3 days, 1 time only and not at any pattern of time of day that I can see.

My wife has had a lot of video conferencing lately (I have thankfully not!) and hasn't complained of or noticed anything that I'm aware of.

If things get as bad as before I will come back to you but touch wood at the moment it is good 🙂

Thanks for your reply and looking into it from the VM side.