• 25
  • 1
  • 0
On our wavelength
Message 11 of 13
Flag for a moderator

Re: Speed issues and "critical" entries in modem network log

And the remainder:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12270000002.738256 qam12
2219000000338256 qam11
32350000002.738256 qam13
42430000002.438256 qam14
52510000002.538256 qam15
62590000002.538256 qam16
72670000002.538256 qam17
82750000002.538256 qam18
92830000002.738256 qam19
10291000000338256 qam20
112990000003.238256 qam21
123070000002.538256 qam22
13315000000238256 qam23
14323000000238256 qam24
15411000000138256 qam25
164190000000.738256 qam26
174270000000.738256 qam27
184350000000.738256 qam28
194430000000.538256 qam29
204510000000.438256 qam30
21459000000038256 qam31
22467000000-0.238256 qam32
23475000000-0.438256 qam33
24483000000-0.737256 qam34

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14619978838.3512064 qam3
23940000538512064 qam4
35370000039512064 qam2
43260000037.5512064 qam5


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0 Kudos
  • 2.18K
  • 88
  • 160
Forum Team
Forum Team
Message 12 of 13
Flag for a moderator

Re: Speed issues and "critical" entries in modem network log

Hi marty50


Thank you for getting back in touch. 


I am very sorry for the delay in response and to hear you are experiencing issues with your download speed. 


I have taken a look from our side and your levels appear to be within spec. 

How has the service been since your last post to us, has there been any improvements?





0 Kudos
  • 25
  • 1
  • 0
On our wavelength
Message 13 of 13
Flag for a moderator

Re: Speed issues and "critical" entries in modem network log

Hi Natalie, apologies for not replying sooner but I didn't know you'd replied!

Speed tests are generally OK, I haven't rebooted the router since that last post I don't think. There are still a fair few "critical - No Ranging Response received - T3 time-out" entries in the log, not sure whether there should be none (or close to none) of these. Seems to be every 2 or 3 days, 1 time only and not at any pattern of time of day that I can see.

My wife has had a lot of video conferencing lately (I have thankfully not!) and hasn't complained of or noticed anything that I'm aware of.

If things get as bad as before I will come back to you but touch wood at the moment it is good 🙂

Thanks for your reply and looking into it from the VM side.

0 Kudos