Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Speed issue

Fluffy111
Joining in

on ‎16-06-2022 15:42

I’m paying for 600+ average mps yet only getting £140

 

 

[MOD EDIT: Subject title changed for clarity]

0 Kudos
3 REPLIES 3

Fluffy111
Joining in

on ‎16-06-2022 15:42

140mbps*

0 Kudos

jbrennand
Very Insightful Person
Very Insightful Person
In response to Fluffy111

on ‎16-06-2022 16:04

Is that on a wifi connection or an ethernet one?

If wifi try on ethernet - on a 1GB enabled device and a good Cat5e/6 cable

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos

John_GS
Forum Team
Forum Team
In response to Fluffy111

on ‎20-06-2022 09:29

Hi Fluffy111

Thanks for posting and welcome to the community. I am sorry to hear of the lower than expected speeds. Done a system check for you today and everything fine - no outages, issues showing, all levels are fine, plus no congestion or SNR (signal to noise ratio) issues. Please could you confirm if the tests are done wired/wireless and what devices?

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Top