I have top Volt Bundle Gig package and I’m only getting a third to of the speed most days peaking to maybe half on a really good day! Speeds are below the minimum guaranteed so Virgin monitored for 1 month and then said it couldn’t be certified and I could leave my 18 month contract with no penalty.
I really don’t want to leave! I’d like an engineer to check the installation. Seems impossible to arrange having spent hours on the phone being moved from one call centre to another and finally ending up on the contractors call centre line!
Just need the installation checked, as when it was installed last November it was giving up to 1 gig no problem for a couple of months.
What does this site show?
EDIT: Reading between the lines it could be congestion or the HUB stats being out of spec.
If you post the Downstream, Upstream, and NetworkLog tab data here we can review: