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Speed is rubbish on virgin

Joining in

Since I've got virgin it's no better than my previous package with plus net, I was paying for 60mb getting around 45mb with virgin I'm paying for 350mb and downloads on a hardwired xbox 30cm from the router is only downloading at 53mb or below, been like this since the start and just get the usual excuses or have you tried this, wouldn't recommend virgin to anyone I know ,


Very Insightful Person
Very Insightful Person
Xbox speed tests are notoriously variable and inaccurate.

So test your speeds in this way.

connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub. Disconnect any other ethernet connections from the Hub and switch off wifi connections. This ensures that NO other devices are connected

Then test speeds at - try on 2 different browsers.

Report back what that gets


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi @Nickyf86,

Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're having some speed issues after signing up with us! That is not ideal at all.

Have you been able to take a look at our Speed Up page to see if this can help with your ongoing speed issue?

Have you recently rebooted your Hub to see if this can help?

I have been able to run some checks on our internal system, but I cannot see any issues with your power levels or any issues in your local area that could be impacting your service. 

Have you been able to follow @jbrennand 's suggestion?

Let us know if you need any further assistance. We'll be more than happy to help.

Thank you.

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

Settling in

hey im curious because im having issues after about 2 weeks of having virgin media for the first time. Does your xbox say in network settings "NAT Type: Unavailable " and "" while virgin media may not lie about their speeds since my other devices work just fine, they are ignoring and denying that they are fault for xbox's not being able to work properly.

Maybe its a Microsoft network issue rather than virgin? End of day you can only download as fast as Microsoft upload.

I have a Series X and a PS5, and the Series X downloads slower in general than the ps5 via ethernet. The fastest I generally get with Series X is 400mbps, with ps5 double that.

Dialled in
what is a xbox 30cm do u mean xbox 360 or xbox one or xbox s

Very Insightful Person
Very Insightful Person

@MattjVideos  I think that you need to re read the original post!

"hardwired xbox 30cm from the router"


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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VM don't throttle any normal uses at any time. If it is reproduceable, then it isn't a connection fault, which leaves an internet routing problem. To check this out, use a free VPN such as Proton VPN (for test purposes) to see if the problem occurs then.

Replying to a few msgs here, it's an xbox series X, it's hardwired from hub only get 100mbps instead of the 350mbps my package states, when I do a speed test on my phone over WiFi says I'm getting the 350mbps but quite often the TV which is hardwired by a 2m cat5e cable buffers regardless of whether its youtube ,Netflix,prime... first time I've ever had an issue with broadband, previously BT ,EE,sky and plus net,  thought changing from my EE which was 67mbps max speeds would make a difference but sadly I feel my Internet is way worse now .I've tried all the steps , reset to factory settings, reboot, disconnect every device and back again,split the network ... nothing seems to improve it and only works well if only 2-3 devices connected to it

ive had a xbox series x and i know the speedtest on the console is wrong because before i had 1gig i had 100mbps on contracked and it was showing 220mbps and the ethernet port on the xbox can be wierd sometimes. and have u tried changing the xbox to a diffrent ethernet cable i know that can work .
and one last thing is it sometimes is it like sertion times of the day for the tv or all the time