Over the last 2 weeks I have noticed my broadband speed has dropped dramatically, I phoned Virgin Media tech support las week who told me to keep an eye on it and if it's still the same they will send an engineer out to sort the issue, I called today and there is not one note on my account to reflect this, so the tech advisor I spoke to has escalated i to a manager and I should get a call back within the next 48 hours, very strange just send the engineer out to fix the problem on your network please it's starting to get annoying when Netflix stops and on demand does not work due to a fault with the network, the tech advisor at Virgin then went on to ask how much ram, what my processor is my graphics card in my pc, erm yeah the broadband was working 3 weeks ago clocking on to 385.5MBPS D/L and a 21.5MBPS U/L so the specs of my pc which I have built myself have got nothing to do with it, which might I also add it hardwired into the Hub 3, I then asked him what are you going to blame next my wireless smart phone which is a Samsung S9 which is giving me a pathetic 2.5MBPS D/L and a 1.1MBPS U/L he then went quiet and said oh no sir, I then turned Wireless as was instructed to and was still getting the same readings, there are no issues with the cables and even the V6 is loosing connection which is hardwired, the advisor then went on to say, oh depending on how many devices are connected to your Hub will effect the speed, yeah not by over 300MBPS D/L it wouldn't, I have disconnected everything, reconnected everything, turned the power off and back on and yes I have even done the reset button at the back. So yes Virgin Media please send an engineer out to fix this problem!!!! Why the advisor escalated this to his manager is beyond me.........
Hahahahaha, yeah I know I won't, so I'm just going to post my network stats which is giving me huge ammounts of data and critical errors, so I know for a fact that this is nothing to do with my equipment as I have a feeling it is something on the network causing this issue.
Well I have just spoken to the tech team again at Virgin Media, this is causing me nothing but stress, he just told me to put my PC in safe mode and run another speedtest as they can't find any problem on the network and they will still not send an engineer out, I don't need to put my bloody PC in to safe mode as there is no problem with my pc or any other device connected to this idiotic Hub 3, it's a problem with the network!!!!!!! I need help here please, why the hell am I paying near on £70 per month for this, at least providers like BT or Sky who use the Openreach network help out, I am having to do this using a 4g connection right now as my broadband is taking too long to load.....
I am very much in the same boat......there is nothing wrong with my pc, but they have done a check and say nothing wrong their end, with a somewhat arrogant attitude that suggests you don't know what your talking about
It can be annoying I know! When you call in they can only check the status of your connection at the Hub and whether all looks as it should. If they say its good then it is - but just at that particular point in time. They also cant test wifi connections, so if the unfortunate customer happens to say my wifi connections are poor/dropping then it triggers the response that it is due to your equipment and local environment and so its up to you to fix it - game over man!
Your best option is to post detailed information on here and respond to superusers' advice and interact with VM staff when they interject. Just for info - I have been collecting examples over the last year or so of occasions when the speed issues HAVE been related to the customers set ups - below are those so far.
Funny thing is, both my V6 and my PC are hardwired into the hub directly so I know for a fact that there is no problem with my PC because I built it myself and the V6 box keeps kicking me off netflix and as for the WIFI when the device a Samsung S9 is only 1 foot away from the hub is giving me 1.5MBP D/L and 1.1MBPS U/L then I know there is a problem with the Virgin Media Network not with my PC as I've already pointed out it's happening on the V6 box to, but I suppose we can't blame that can we.
Plus I am not new to Virgin Media as my connection has been fine up till 2 weeks ago when the hub was flashing green for over 5 hours at 1:00AM in the morning. I have also posted stats both download and upload plus a network status that has given loads of critical messages and warning messages so there is a problem Virgin Media just don't like to admit it, plus their support team that are supposed to help, their attitude is just well horrible, worst experience ever!!!!!!!!!!!!!!!