Virgin Media Community

[aants]

Hi all 

i recently had an engineer visit  regarding my low speeds since his visit the speeds are now worse

i have tried calling but get no help from the call centres as they just reboot the router and say it will be better now...

on my previous post JB 66 wrote 

He hasn't fixed the fault. You still have ingress in the low 200mhz you need ANOTHER technician.

If you get another one tell him you have ingress on 227mhz, if he fixes that all the rest will fix

i have tried calling to get an engineer  back out but to no avail

ownstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	5.8	40	256 qam	25
2	219000000	3.2	36	256 qam	11
3	227000000	3	34	256 qam	12
4	235000000	2.4	40	256 qam	13
5	243000000	2.5	40	256 qam	14
6	251000000	2.5	40	256 qam	15
7	259000000	3.2	40	256 qam	16
8	267000000	3.5	40	256 qam	17
9	275000000	4	40	256 qam	18
10	283000000	3.9	40	256 qam	19
11	291000000	4.3	40	256 qam	20
12	299000000	4.4	40	256 qam	21
13	307000000	5	40	256 qam	22
14	315000000	5.1	40	256 qam	23
15	323000000	6	40	256 qam	24
16	371000000	3.7	40	256 qam	26
17	379000000	3.5	40	256 qam	27
18	387000000	3.4	40	256 qam	28
19	395000000	3.5	40	256 qam	29
20	403000000	3.5	40	256 qam	30
21	411000000	3.5	40	256 qam	31
22	419000000	3.2	40	256 qam	32
23	427000000	3.4	40	256 qam	33
24	435000000	2.9	40	256 qam	34

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	39	0
2	Locked	36.3	830	66
3	Locked	34.9	62185	83
4	Locked	40.3	128	54
5	Locked	40.9	87	1
6	Locked	40.3	86	0
7	Locked	40.3	71	54
8	Locked	40.3	73	35
9	Locked	40.3	34	0
10	Locked	40.9	40	0
11	Locked	40.3	22	0
12	Locked	40.3	63	0
13	Locked	40.3	31	0
14	Locked	40.9	66	0
15	Locked	40.9	63	0
16	Locked	40.3	28	0
17	Locked	40.3	47	0
18	Locked	40.3	48	0
19	Locked	40.3	60	0
20	Locked	40.9	30	0
21	Locked	40.9	49	0
22	Locked	40.9	52	0
23	Locked	40.3	46	0
24	Locked	40.9	75	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	51	5120	64 qam	6
2	25800000	51	5120	64 qam	8
3	32600000	51	5120	64 qam	7
4	46200000	51	5120	64 qam	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	6	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[conman33158]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	51	5120	64 qam	6
2	25800000	51	5120	64 qam	8
3	32600000	51	5120	64 qam	7
4	46200000	51	5120	64 qam	5

Your upload stream power levels are maxed out, the engineer didn't do a very good job. You will need to get them out again. Best to ring VM on or just after 8am or alternatively you can wait here for a Virgin staff member to pick it up, typically between 5-10 days, sometimes sooner, sometimes later depending on how busy they are.