I'm in South-East London (in case it matters) and have been on M350 since February
I have Google Mesh Wifi and it runs an utomated speed test every other day. Since June 18th the speed is regularly in the 90Mbps instead of the previous 350+Mbps
When I logged in to the website my home page no longer shows me as having broadband in my package, despite the contact (and bill!) saying I do. I've tried the online helper, rebooted the router, etc... but speed tests are still maxing at mid 90.
Could someone take a look into this and let me know if there is anything that can be done?
Sorry to hear you are still experiencing issues with your download speed and your My Virgin Media account.
I would like to take a look at your account and get this resolved for you. I was unable to locate your account from the details provided, so I shall send you a private message now to obtain the details required.
Please look out for the purple envelope in the top right corner 🙂