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CeeBeeUK
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Message 1 of 9
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Speed drop and account strangeness

I'm in South-East London (in case it matters) and have been on M350 since February

I have Google Mesh Wifi and it runs an utomated speed test every other day. Since June 18th the speed is regularly in the 90Mbps instead of the previous 350+Mbps

Screenshot_20210701-125050.jpg

When I logged in to the website my home page no longer shows me as having broadband in my package, despite the contact (and bill!) saying I do.
Screenshot 2021-07-01 at 13.09.46.png
I've tried the online helper, rebooted the router, etc... but speed tests are still maxing at mid 90.

Could someone take a look into this and let me know if there is anything that can be done?

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CeeBeeUK
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Re: Speed drop and account strangeness

In case this could be useful... I'll attach the network router pages too

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1402750000-737256 qam30
2202750000-3.238256 qam9
3210750000-438256 qam10
4218750000-4.538256 qam11
5226750000-4.738256 qam12
6234750000-4.538256 qam13
7242750000-4.738256 qam14
8250750000-4.538256 qam15
9258750000-4.938256 qam16
10266750000-538256 qam17
11274750000-5.538256 qam18
12282750000-5.938256 qam19
13290750000-637256 qam20
14298750000-637256 qam21
15306750000-5.738256 qam22
16314750000-5.538256 qam23
17322750000-5.738256 qam24
18330750000-5.538256 qam25
19370750000-637256 qam26
20378750000-6.737256 qam27
21386750000-738256 qam28
22394750000-7.237256 qam29
23410750000-6.537256 qam31
24418750000-6.538256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.6190
2Locked38.6220
3Locked38.6220
4Locked38.6310
5Locked38.9240
6Locked38.9210
7Locked38.6130
8Locked38.9120
9Locked38.980
10Locked38.6150
11Locked38.6100
12Locked38.6200
13Locked37.6210
14Locked37.6200
15Locked38.670
16Locked38.6130
17Locked38.6100
18Locked38.6160
19Locked37.680
20Locked37.6200
21Locked38.6170
22Locked37.6170
23Locked37.6180
24Locked38.625

0

 

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CeeBeeUK
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Re: Speed drop and account strangeness

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13939994946512064 qam3
23260000744.5512064 qam4
34619999847.5512064 qam2
45369998848.5512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0010
3ATDMA0000
4ATDMA0000
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CeeBeeUK
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Re: Speed drop and account strangeness

Network Log

Time Priority Description

30/06/2021 00:53:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 11:00:40noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/06/2021 16:47:33noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/06/2021 16:47:33ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2021 06:16:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/06/2021 04:47:33noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/06/2021 04:47:33ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 13:35:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2021 16:47:33noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2021 16:47:33ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/06/2021 10:43:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/06/2021 20:47:16noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/06/2021 20:47:16ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 17:46:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 15:09:12noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 15:05:20criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 15:04:37Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 15:04:31criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 15:04:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/06/2021 15:04:30criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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lotharmat
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Message 5 of 9
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Re: Speed drop and account strangeness

Your downstream power is too low - this could cause the issues!

I think there may be a fault in SE London at the moment.

The most useful and up to date info comes from the 0800 561 0061 number. Try that to see if there are any faults that the web service hasn't picked up!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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CeeBeeUK
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Message 6 of 9
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Re: Speed drop and account strangeness

Thanks for reaching out...

Once the screen shot has passed inspection, it shows that the speed dropped on the 18th June and hasn't recovered.

How long does the website take to update! 😜 j/k

 

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Travis_M
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Message 7 of 9
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Re: Speed drop and account strangeness

Hi @CeeBeeUK

 

Thanks for posting!

 

How is the service today?

 

Regards

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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CeeBeeUK
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Message 8 of 9
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Re: Speed drop and account strangeness

My Download speed is still stuck at ~90Mbps and my my.virginmedia.com homepage is still asking if I want to add broadband to my account!

 

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Serena_C
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Message 9 of 9
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Re: Speed drop and account strangeness

Hi @CeeBeeUK

 

Sorry to hear you are still experiencing issues with your download speed and your My Virgin Media account.

 

I would like to take a look at your account and get this resolved for you. I was unable to locate your account from the details provided, so I shall send you a private message now to obtain the details required.

 

Please look out for the purple envelope in the top right corner 🙂

 

Best wishes,

 

Serena

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