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Optimist1
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Speed down from 112 to 45 Mbps

On October 1st, my download speed was 112.85, in line with my speed since March. Now it has dropped to 45.2.  Upload speeds are about the same.

I am on the M100 tariff, so this is not good enough.  I live in the NR6 area.

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DJ_Shadow1966
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Re: Speed down from 112 to 45 Mbps

Hello
Thank for joining in on the forum, we will try the best to get your issue resolved.

How are you doing the speedtest is it either wired or wireless, wired is always the best option.

Can you please post your network stats from the hub
Open a Web browser (e.g. Internet Explorer) and enter the address http://192.168.0.1
Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead.
Posting the stats by copy and paste will remove all personal information so no breaches.
Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs (if they are pasted then all personal information is * out) and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator.
Also please run "Check service status" at the top right of this forum and call 0800 561 0061 to check for local issues.
Also one think you can do is too signup at https://www.thinkbroadband.com/broadband/monitoring/quality and setup a broadband quality monitor which will keep an eye on you connection by sending a small amount of data to the hub asking if it still on.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Optimist1
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Re: Speed down from 112 to 45 Mbps

The connection is wired, as it always has been. The WAN IP address changed a few days ago, too, BTW.

Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 210750000 Hz N/A N/A N/A N/A N/A N/A N/A
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked N/A N/A N/A N/A N/A N/A N/A
Channel ID 10 N/A N/A N/A N/A N/A N/A N/A
Modulation QAM256 N/A N/A N/A N/A N/A N/A N/A
Symbol Rate (Msym/sec) 6.952000 N/A N/A N/A N/A N/A N/A N/A
Interleave Depth I=12
J=17 N/A N/A N/A N/A N/A N/A N/A
Power Level (dBmV) -1.2 dBmV N/A N/A N/A N/A N/A N/A N/A
RxMER (dB) 41.9 dB N/A N/A N/A N/A N/A N/A N/A

Upstream US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A N/A
Channel ID 1 N/A N/A N/A
Frequency (Hz) 60300000 Hz N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation QAM64 N/A N/A N/A
Symbol Rate (Sym/sec) 5120000 N/A N/A N/A
Mini-Slot Size 128 N/A N/A N/A
Power Level (dBmV) 45.3 dBmV N/A N/A N/A
T1 Timeouts 0 N/A N/A N/A
T2 Timeouts 0 N/A N/A N/A
T3 Timeouts 3 N/A N/A N/A
T4 Timeouts 0 N/A N/A N/A

General Configuration Network Access Allowed
Maximum Number of CPEs 1
Baseline Privacy Enabled
DOCSIS Mode EU DOCSIS 3.0
Config File
Primary Downstream Service Flow SFID 4396
Max Traffic Rate 117000047 bps
Max Traffic Burst 42600 bytes
Min Traffic Rate 0 bps
Primary Upstream Service Flow SFID 4395
Max Traffic Rate 10500047 bps
Max Traffic Burst 16320 bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 16320 bps
Scheduling Type BestEffort

Network Log First Time Last Time Priority Error Number Description
16/09/2020 15:58:04 16/09/2020 15:58:04 Critical (3) 82000500 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2020 01:20:04 16/09/2020 01:20:04 Critical (3) 2436694078 TOD established
14/09/2020 01:23:29 14/09/2020 01:23:29 Error (4) 68010300 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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savik2
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Re: Speed down from 112 to 45 Mbps

VM's Service Status Check page has been down for at least a week! 

Tom_F
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Re: Speed down from 112 to 45 Mbps

Hi Optimist1, thanks for your post.

 

Sorry to hear about the problems you've had with your broadband speeds.

 

I wasn't able to run any checks using your forum details alone on this occasion, so please look out for my PM so we can confirm a few details & we'll do all we can to help from there.

 

Tom 

Optimist1
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Re: Speed down from 112 to 45 Mbps

Thank you, Tom. Speed now back to normal. I guess there must have been an issue with the VM network - moths in a router somewhere perhaps?
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Megan_L
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Re: Speed down from 112 to 45 Mbps

Hi Optimist1,

Thanks for giving us an update on this, I am really glad Tom managed to get this resolved for you 🙂

If you monitor your connection over the next few weeks and start to see a dip in performance, you can just come back to us and we'll try to help again. 

Thanks,

Megan_L

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