Thanks Mike. That's the plan for tomorrow. Head to the office to grab a cat6 cable and test it again. It's not a practical solution owing to office being upstairs and hub downstairs but it will be good to compare the difference.
Welcome back to our Community and thank you for your post; I was sorry to understand that you're having some issues with your broadband speed currently and can't access the Hub.
I have been able to locate your account from your Forum information and can see that our automated systems has identified a network issue over the last several days which is affecting multiple customers in your area. There is a high percentage of customers in the street whose power levels aren't quite right. This is likely to cause connectivity and performance issues. Our engineering teams have been automatically notified of the issue and will will need to send a network technician to the cabinet to fix the issue. We will fix the issue as soon as possible.
I don't as yet have a reference number for this issue but your account has been noted accordingly for you.
Keep us posted on how things at your end over the next 24 hours and we can check for updates for you if needed
Two weeks in and now under 3mbs download but hey I have just under 4mbs upload.... Hardly the promised 100mbs I'm paying for. Really disappointed in the performance which is making working from home as an IT support Tech.....extremely hard
48 minute phone call today to hear the same answer. It's a cabinet issue and it'll be fixed in 48 hours (business hours) I sincerely hope so.
Hi Thanks Alex. It's really not good enough though is it? This has actually been going on a lot longer than the date I originally posted . Speeds have been getting progressively slower for weeks. Can you send me a link to Ts and Cs please. I need a service I can rely on.