Virgin Media Community

[ThereIsNoSpoon]

Hi,

I have both O2 and VirginMedia broadband and got the Volt benefit on the O2 account yesterday (after contacting VM via chat at the weekend) but still no broadband speed boost (restarted the router).

Have had VM account for many years and the O2 SIM was activated near the beginning of February.

Both accounts are in the my name and address.

Do need to wait a further 2 weeks?

Thanks.

[MOD EDIT: Subject title changed for clarity]

[Adduxi · Accepted solution]

The VOLT upgrade takes up to 14 days on the VM side. 

You can check the conf settings on the Hub. It will show what speed has been provisioned.
It's Configuration tab - Primary Downstream Service Flow - Max Traffic Rate.

[ThereIsNoSpoon]

Thanks for that.  The value indeed indicates the pre-boost speed currently (I'm not on the highest speed 😕 ).

[Tom_W1]

Hi @ThereIsNoSpoon, thanks for your message - perhaps this is a glitch in the Matrix?!

Joking aside, if you upgraded to Volt at the beginning of February then your broadband speeds should be upgraded by now, as we're past the 14 day mark.

I'll pop you a PM to ask you to confirm some further details, just so I can get into specifics with you.

Please expect this PM to arrive shortly and respond when you can.

Many thanks

[sharkyformii]

Upgraded to Volt 11 April but still waiting for broadband boost from M600 to 1GB. Have ‘opted in’ and got all the O2 benefits but still no VM boost to broadband. According to this forum there seems to be quite a few customers who’ve had same issue. How can I get this resolved please?

[Paul_DN]

Hi sharkyformii,

Thank you for reaching out to us in our community and welcome, sorry to see you haven't had an upgrade on your Broadband since adding our Volt, I will be more than happy to look into this for you, I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.