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Maverick2
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Message 21 of 25
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Re: Speed and Connectivity serious Issues

Here we go again,

Frequent crashes over the weekend and without the possibility of booking an engineer online....

Please continue to monitor the issue...

Thanks for doing your in-home checks. Please pop back 24 hours after you've done these checks and if you're still experiencing intermittent blips on your service you'll be able to book an engineer appointment online.

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Maverick2
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Message 22 of 25
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Re: Speed and Connectivity serious Issues

Time

Priority

Description

07/12/2020 18:13:2

critical

No Ranging Response received - T3 time-out;CM-MAC=e4:57:;CMTS-MAC=0c:11:;CM-QOS=1.1;CM-VER=3.0;

07/12/2020 18:13:2

Warning!

RCS Partial Service;CM-MAC=e4:57:;CMTS-MAC=0c:11:;CM-QOS=1.1;CM-VER=3.0;

07/12/2020 18:13:1

critical

No Ranging Response received - T3 time-out;CM-MAC=e4:57:;CMTS-MAC=0c:11:;CM-QOS=1.1;CM-VER=3.0;

07/12/2020 18:12:52

Warning!

RCS Partial Service;CM-MAC=e4:57:;CMTS-MAC=0c:11:;CM-QOS=1.1;CM-VER=3.0;

07/12/2020 18:12:51

critical

No Ranging Response received - T3 time-out;CM-MAC=e4:57:;CMTS-MAC=0c:11:;CM-QOS=1.1;CM-VER=3.0;

07/12/2020 18:12:50

Warning!

RCS Partial Service;CM-MAC=e4:57:;CMTS-MAC=0c:11:;CM-QOS=1.1;CM-VER=3.0;

07/12/2020 18:12:50

critical

No Ranging Response received - T3 time-out;CM-MAC=e4:57:;CMTS-MAC=0c:11:;CM-QOS=1.1;CM-VER=3.0;

07/12/2020 18:12:41

Warning!

RCS Partial Service;CM-MAC=e4:57:;CMTS-MAC=0c:11:;CM-QOS=1.1;CM-VER=3.0;

07/12/2020 18:12:37

critical

No Ranging Response received - T3 time-out;CM-MAC=e4:57:;CMTS-MAC=0c:11:;CM-QOS=1.1;CM-VER=3.0;

07/12/2020 18:12:37

Warning!

RCS Partial Service;CM-MAC=e4:57:;CMTS-MAC=0c:11:;CM-QOS=1.1;CM-VER=3.0;

07/12/2020 18:12:17

critical

No Ranging Response received - T3 time-out;CM-MAC=e4:57:;CMTS-MAC=0c:11:;CM-QOS=1.1;CM-VER=3.0;

07/12/2020 18:12:3

Warning!

RCS Partial Service;CM-MAC=e4:57:;CMTS-MAC=0c:11:;CM-QOS=1.1;CM-VER=3.0;

07/12/2020 18:08:59

critical

No Ranging Response received - T3 time-out;CM-MAC=e4:57:;CMTS-MAC=0c:11:;CM-QOS=1.1;CM-VER=3.0;

07/12/2020 18:08:53

Warning!

RCS Partial Service;CM-MAC=e4:57:;CMTS-MAC=0c:11:;CM-QOS=1.1;CM-VER=3.0;

07/12/2020 16:02:32

critical

No Ranging Response received - T3 time-out;CM-MAC=e4:57:;CMTS-MAC=0c:11:;CM-QOS=1.1;CM-VER=3.0;

07/12/2020 16:02:32

Warning!

RCS Partial Service;CM-MAC=e4:57:;CMTS-MAC=0c:11:;CM-QOS=1.1;CM-VER=3.0;

07/12/2020 16:01:45

critical

No Ranging Response received - T3 time-out;CM-MAC=e4:57:;CMTS-MAC=0c:11:;CM-QOS=1.1;CM-VER=3.0;

07/12/2020 16:01:45

critical

Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=e4:57:;CMTS-MAC=0c:11:;CM-QOS=1.1;CM-VER=3.0;

07/12/2020 16:01:25

critical

No Ranging Response received - T3 time-out;CM-MAC=e4:57:;CMTS-MAC=0c:11:;CM-QOS=1.1;CM-VER=3.0;

07/12/2020 16:01:25

critical

Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=e4:57:;CMTS-MAC=0c:11:;CM-QOS=1.1;CM-VER=3.0;

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Maverick2
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Message 23 of 25
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Re: Speed and Connectivity serious Issues

Any ideas about how to book an engineer online? I wanted to avoid the always stressful process of calling the always busy Virgin Media help line

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MikeRobbo
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Alessandro Volta
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Message 24 of 25
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Re: Speed and Connectivity serious Issues

You can either call in (08:00 is the best time) or wait on here for a few days (6 to 10 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
Maverick2
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Message 25 of 25
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Re: Speed and Connectivity serious Issues

After spending 50 minutes on the phone, I managed to have an engineer yesterday. He diagnosed the situation and told that only 2 upstream channels were available; he did something in the box at the end of the street, came back, factory reset the router, tightened the cables and by running a series of diagnose tools everything seemed to be working fine: good speed and 4 upstream channels. No disruptions yesterday. This morning, here we go again. Disconnection and no internet for 10 minutes:

Time

Priority

Description

11/12/2020 09:45:35

notice

LAN login Success;CM-MAC=e4:57;CMTS-MAC=0c:11;CM-QOS=1.1;CM-VER=3.0;

11/12/2020 09:45:15

Warning!

RCS Partial Service;CM-MAC=e4:57;CMTS-MAC=0c:11;CM-QOS=1.1;CM-VER=3.0;

11/12/2020 09:35:37

critical

No Ranging Response received - T3 time-out;CM-MAC=e4:57;CMTS-MAC=0c:11;CM-QOS=1.1;CM-VER=3.0;

11/12/2020 09:33:59

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=e4:57;CMTS-MAC=0c:11;CM-QOS=1.1;CM-VER=3.0;

11/12/2020 09:32:59

critical

No Ranging Response received - T3 time-out;CM-MAC=e4:57;CMTS-MAC=0c:11;CM-QOS=1.1;CM-VER=3.0;

11/12/2020 09:32:59

critical

Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=e4:57;CMTS-MAC=0c:11;CM-QOS=1.1;CM-VER=3.0;

11/12/2020 09:32:19

critical

No Ranging Response received - T3 time-out;CM-MAC=e4:57;CMTS-MAC=0c:11;CM-QOS=1.1;CM-VER=3.0;

11/12/2020 09:32:19

critical

Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=e4:57;CMTS-MAC=0c:11;CM-QOS=1.1;CM-VER=3.0;

11/12/2020 09:31:59

critical

No Ranging Response received - T3 time-out;CM-MAC=e4:57;CMTS-MAC=0c:11;CM-QOS=1.1;CM-VER=3.0;

11/12/2020 09:31:59

critical

Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=e4:57;CMTS-MAC=0c:11;CM-QOS=1.1;CM-VER=3.0;

11/12/2020 09:30:52

Warning!

RCS Partial Service;CM-MAC=e4:57;CMTS-MAC=0c:11;CM-QOS=1.1;CM-VER=3.0;

11/12/2020 09:30:29

critical

No Ranging Response received - T3 time-out;CM-MAC=e4:57;CMTS-MAC=0c:11;CM-QOS=1.1;CM-VER=3.0;

11/12/2020 09:30:29

Warning!

RCS Partial Service;CM-MAC=e4:57;CMTS-MAC=0c:11;CM-QOS=1.1;CM-VER=3.0;

11/12/2020 09:30:23

critical

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=e4:57;CMTS-MAC=0c:11;CM-QOS=1.1;CM-VER=3.0;

11/12/2020 09:30:23

critical

Ranging Request Retries exhausted;CM-MAC=e4:57;CMTS-MAC=0c:11;CM-QOS=1.1;CM-VER=3.0;

11/12/2020 09:30:3

critical

No Ranging Response received - T3 time-out;CM-MAC=e4:57;CMTS-MAC=0c:11;CM-QOS=1.1;CM-VER=3.0;

11/12/2020 09:29:47

Warning!

RCS Partial Service;CM-MAC=e4:57;CMTS-MAC=0c:11;CM-QOS=1.1;CM-VER=3.0;

11/12/2020 09:29:33

critical

No Ranging Response received - T3 time-out;CM-MAC=e4:57;CMTS-MAC=0c:11;CM-QOS=1.1;CM-VER=3.0;

11/12/2020 09:29:33

Warning!

RCS Partial Service;CM-MAC=e4:57;CMTS-MAC=0c:11;CM-QOS=1.1;CM-VER=3.0;

11/12/2020 09:28:59

critical

No Ranging Response received - T3 time-out;CM-MAC=e4:57;CMTS-MAC=0c:11;CM-QOS=1.1;CM-VER=3.0;

 

Unacceptable

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