Frequent crashes over the weekend and without the possibility of booking an engineer online....
Please continue to monitor the issue...
Thanks for doing your in-home checks. Please pop back 24 hours after you've done these checks and if you're still experiencing intermittent blips on your service you'll be able to book an engineer appointment online.
After spending 50 minutes on the phone, I managed to have an engineer yesterday. He diagnosed the situation and told that only 2 upstream channels were available; he did something in the box at the end of the street, came back, factory reset the router, tightened the cables and by running a series of diagnose tools everything seemed to be working fine: good speed and 4 upstream channels. No disruptions yesterday. This morning, here we go again. Disconnection and no internet for 10 minutes:
LAN login Success;CM-MAC=e4:57;CMTS-MAC=0c:11;CM-QOS=1.1;CM-VER=3.0;