Virgin connection went down in my area late last night, website said there was an issue with services to my area and that it would be fixed by 6AM this morning.
Internet came back by the time i woke up this morning, however I am now getting speeds of anything from 120-150mbps lower than the 600mbps I usually get.
My network is all hardwired with Cat6a and OM4 fibre, hub3 is in modem mode and i'm running my own router, swtiches and access points. Internal speed tests come back totally fine, but outgoing ones don't
Contacted the web chat and phoned customer support and they were both unhelpful
web chat told me to phone up customer support, customer support just said they would have to log a speed complaint with Offcom.
I just want to get my speed back to where it was because I may as well be paying for the 500mbps package as i've yet to hit more than 467mbps