on 09-09-2022 12:30
I upgraded my speed to M200 with an expected activation date of 06/09. As of today my package still shows as M100??
Can someone help?
on 09-09-2022 15:07
on 09-09-2022 16:12
Thank you for your Advice, I shall follow the suggested actions this evening/this weekend and let you know the outcome.
on 09-09-2022 17:45
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt057-b.cm |
SFID | 75152 |
Max Traffic Rate | 117000047 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 75151 |
Max Traffic Rate | 10500047 |
Max Traffic Burst | 16320 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | BestEffort |
on 09-09-2022 18:50
on 09-09-2022 19:24
Must we resort to the dam pinhole reset.😞
on 09-09-2022 20:25
Thank You John.
I will try a reset tomorrow and see what happens and provide another update.
on 10-09-2022 14:27
Well, I tried the pinhole reset method and no change. I spent an agonising 45min wait on hold to customer service, eventually got through to someone called Bilal. I explained I had placed an order to upgrade my broadband to M200 only not changing anything else and had an order receipt dated Sept 1st with estimated activation date of September 6th. Bilal continued to advise he could not see a deal on that basis and went on to recommend me taking a phone line (which would give me massive discounts however there was an Engineer call out fee). I explained I wasn't interested in the phone. He then went on to recommend M350 Broadband with Maxit TV for £81?? I again said I did not want to pay anymore than I was quoted via the upgrade to M200 only. Ended the conversation no further forward. I'm a little disappointed with the decrease in customer service standards of late having been a customer for over 12 years.
on 10-09-2022 14:49
10-09-2022 15:16 - edited 10-09-2022 15:18
@legacy1 wrote:
Maybe you have a super hub 1?
No - the layout on the Config data page is different. Its a Hub3/4/5
I will ask VM to come here and advise