Stats all looking ok - post up the network logs as well.
Have you checked for “known network faults”? As well as trying the “check service,” weblink (at the top of this forum board), there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that may not be listed on the Service Status web page) that may give you more info, but it wont cover problems affecting just a few customers.
Also try a pinhole rest - hold pin in for 60 seconds dont switch off leave 5' and then check again.
Also, in the meantime. Set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM. If you just see a wall of "red" then your Hub is not accepting the "pings" - make sure you uncheck the “ignore ping from WAN side” box in the settings - note it will take an hour or two to start seeing a sensible picture.
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Hi there my name is Pawan Paul I am a virgin media technician I can give you a few tips for example make sure all connections are tight from the back of the hub to the isolater then do a hard rest which can be found at the back of the hub There has known to be a issue all over the uk withspeed issues that are getting resolved as soon as possible All and any advice given is based on my experience in the field. If my answer was helpful to you please Mark as helpful or consider leaving the post some Kudos
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Being a “qualified Microsoft engineer” doesn’t mean you know everything and anything, especially about networking.
For all we know you could be qualified in SCCM or Exchange etc. which bears not meaning on anything here.
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi