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pau1200
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Speed Issues in B63

Hi,

I have been having trouble all week with my internet and come 11pm it becomes unusable. Speed tests seem to be ok on the download but there is no upload. I have checked in the day and again the download appears to be fine but there is no upload speed and the internet is unusable. I like many other rely on my internet for work and the upload is so bad I cant even have a teams call. I have checked the service status and there appears to be no faults.

I have attached the router logs from my hub4 just in case it helps

Thanks

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

36419000000440.4QAM25636
323870000004.740.4QAM25632
333950000004.740.9QAM25633
34403000000440.4QAM25634
354110000003.640.4QAM25635
374270000004.240.4QAM25637
384350000003.440.4QAM25638
394430000003.340.9QAM25639
404510000003.840.4QAM25640
102110000006.840.4QAM25610
112190000006.540.9QAM25611
122270000006.440.4QAM25612
132350000006.640.4QAM25613
142430000006.340.9QAM25614
152510000006.240.4QAM25615
162590000006.340.4QAM25616
172670000006.440.9QAM25617
182750000006.340.9QAM25618
19283000000640.9QAM25619
20291000000640.4QAM25620
212990000005.440.4QAM25621
223070000004.740.9QAM25622
233150000004.440.4QAM25623
243230000004.940.9QAM25624
253310000004.840.9QAM25625
263390000004.240.9QAM25626
273470000004.340.9QAM25627
283550000004.840.4QAM25628
293630000004.540.4QAM25629
30371000000440.4QAM25630
313790000004.140.4QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

36Locked40.36628700
32Locked40.36628700
33Locked40.94620900
34Locked40.36628700
35Locked40.36628700
37Locked40.36628700
38Locked40.36628700
39Locked40.94620900
40Locked40.36628700
10Locked40.36628700
11Locked40.94620900
12Locked40.36628700
13Locked40.36628700
14Locked40.94620900
15Locked40.36628700
16Locked40.36628700
17Locked40.94620900
18Locked40.94620900
19Locked40.94620900
20Locked40.36628700
21Locked40.36628700
22Locked40.94620900
23Locked40.36628700
24Locked40.94620900
25Locked40.94620900
26Locked40.94620900
27Locked40.94620900
28Locked40.36628700
29Locked40.36628700
30Locked40.36628700
31Locked40.36628700

 

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jpeg1
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Re: Speed Issues in B63

The downstream logs are fine.  Can you post the upstream data and network log?

Is the speed equally bad on ethernet and WiFi connections?

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David_Bn
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Re: Speed Issues in B63

Thanks for your post pau1200, and we're sorry to hear of the service issues.

 

Are you able to provide answers to the questions posted by @jpeg1 for us?

 

Have you checked our Service Status Checker or called our Service Status Line 0800 561 0061 for an update on any outages we may be experiencing? ^DB

 

Kindest regards,

 

David_Bn

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