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jongrea
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Speed Issues - M500

Hi all,

I have the 500mb 'Ooomph' bundle however my speeds are varying between 180mb and 250mb. however all are nowhere near where where they should be! 

I have tested wired direct to the router with cat7 cables.

Can someone help me? data from router below:

tem Status Comments

Acquired Downstream Channel (Hz)
594250000
Locked
Ranged Upstream Channel (Hz)
39400062
Locked
Provisioning State
Online

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

15942500001.738256 qam24
24102500003.940256 qam1
34182500003.940256 qam2
44262500003.540256 qam3
54342500003.540256 qam4
64422500003.740256 qam5
74502500003.540256 qam6
84582500003.240256 qam7
94662500003.240256 qam8
104742500003.240256 qam9
114822500003.240256 qam10
124902500003.240256 qam11
134982500003.240256 qam12
14506250000340256 qam13
15514250000340256 qam14
165222500002.940256 qam15
175302500002.740256 qam16
185382500002.540256 qam17
195462500002.238256 qam18
205542500002.238256 qam19
21562250000238256 qam20
225702500001.738256 qam21
235782500001.738256 qam22
245862500001.740256 qam23



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9123888733
2Locked40.3949670
3Locked40.31113290
4Locked40.91312172
5Locked40.31514870
6Locked40.91571785
7Locked40.31764095
8Locked40.32364063
9Locked40.329914101
10Locked40.32991470
11Locked40.32997466
12Locked40.33400870
13Locked40.33762476
14Locked40.34039294
15Locked39.34651883
16Locked40.35749973
17Locked40.35686167
18Locked39.86301780
19Locked38.97181860
20Locked38.98121867
21Locked38.98319168
22Locked38.99760572
23Locked38.910764862
24Locked38.911299459

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1394000623.4512064 qam2
2326000793.45512064 qam3
3462000423.4512064 qam1
4258001173.425512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Thanks

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Martin_N
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Re: Speed Issues - M500

Hi jongrea,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue you're having.

 

I will private message you so we can look into this. 

 

^Martin

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