Hi, I recently upgraded to the full package. My speed went from 350 to 500. I used to get 2G – 150/200 and 5G - 300/350 – Wired 300/350. I know get 2G – 30/50 and 5G – 200/250 – Wired 200/275. Why on earth after upgrading has my speed got less??? I tried all the usual stuff, off and on, full reset, extender sent to me also and usual signals sent. Spoke to a horrendous your over the phone tech… to be told… wait for it… there is nothing I can do about it and a tech will not be sent… that’s all his diagnostics would allow to do… what the hell kind of service is that! Please help!
I am in the same position as you since I upgraded and again like you when you speak to VM they cant help and it seems there advice is to hang on there it will improve , so the only conclusion you can make is that the roll out to 500 Mbps was premature and there promises as of now cant be kept at this point in time.