Menu
Reply
donnylad82
  • 3
  • 0
  • 0
Joining in
269 Views
Message 1 of 5
Flag for a moderator

Speed Issue HELP! Please

Hi all

Hope someone knows what's going on here at all, as I'm lost with it now. I'm running Hub3 as router with Deco M4 on the M600 package. I get ethernet speed test of 190-250mbps (never the same) - the V6 box gets network Status of 5GHz 82% wifi signal with connection speed of 785mbps - Wifi 5GHz speed test gets 165-215mbps. I'm lost big time.

Below are all the logs, what the simple reason to why I ain't even getting a decent speed & how can I fix it at all please...

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

331000000

1.4

40

256 qam

25

2

267000000

2.7

40

256 qam

17

3

275000000

0.7

38

256 qam

18

4

283000000

-0.5

40

256 qam

19

5

291000000

1

38

256 qam

20

6

299000000

2.7

40

256 qam

21

7

307000000

0.5

38

256 qam

22

8

315000000

-0.5

40

256 qam

23

9

323000000

0.4

40

256 qam

24

10

339000000

1.2

40

256 qam

26

11

347000000

0.7

40

256 qam

27

12

355000000

0.7

40

256 qam

28

13

363000000

2

40

256 qam

29

14

371000000

2.9

40

256 qam

30

15

379000000

0.5

38

256 qam

31

16

387000000

-0.5

40

256 qam

32

17

395000000

0.9

38

256 qam

33

18

403000000

2.4

40

256 qam

34

19

411000000

1

40

256 qam

35

20

419000000

0.2

40

256 qam

36

21

427000000

1.7

38

256 qam

37

22

435000000

2.7

40

256 qam

38

23

443000000

0

38

256 qam

39

24

451000000

-1.7

38

256 qam

40




Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

40.9

1461

2

2

Locked

40.9

2583

277

3

Locked

38.9

821

0

4

Locked

40.3

633

0

5

Locked

38.9

421

0

6

Locked

40.3

620

40

7

Locked

38.9

761

0

8

Locked

40.3

974

0

9

Locked

40.3

2181

0

10

Locked

40.3

854

0

11

Locked

40.3

372

0

12

Locked

40.3

326

0

13

Locked

40.3

251

0

14

Locked

40.3

200

0

15

Locked

38.9

308

0

16

Locked

40.3

386

0

17

Locked

38.9

767

0

18

Locked

40.9

927

0

19

Locked

40.3

399

0

20

Locked

40.3

206

0

21

Locked

38.9

283

14

22

Locked

40.3

422

0

23

Locked

38.9

523

0

24

Locked

38.9

467

0

 

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

32600000

40.8

5120

64 qam

9

2

46200000

42.3

5120

64 qam

3

3

39400000

41.8

5120

64 qam

7

4

25800000

40.3

5120

64 qam

10




Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

3

0

2

ATDMA

0

0

1

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

1

0

 

Network Log

Time

Priority

Description

11/02/2021 17:32:47

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

11/02/2021 05:01:18

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

03/02/2021 17:33:47

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

03/02/2021 13:23:2

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

02/02/2021 10:03:11

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

31/01/2021 01:23:1

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

30/01/2021 15:00:3

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

27/01/2021 13:23:1

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

24/01/2021 12:40:41

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

20/01/2021 12:40:49

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/01/2021 21:54:41

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/01/2021 00:40:49

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

14/01/2021 15:19:4

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

13/01/2021 20:32:38

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:01:41

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

11/01/2021 01:13:2

notice

SW download Successful - Via NMS

11/01/2021 01:10:13

notice

SW Download INIT - Via NMS

09/01/2021 15:49:6

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/01/2021 01:03:32

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/01/2021 03:49:7

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

0 Kudos
Reply
jbrennand
  • 20.49K
  • 2.18K
  • 3.61K
Very Insightful Person
Very Insightful Person
239 Views
Message 2 of 5
Flag for a moderator

Re: Speed Issue HELP! Please

Is there any reason why you aren't running with the Hub in Modem mode with the Deco's doing the routing and wifi ? That one of the main reasons for using the Deco's on VM.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
donnylad82
  • 3
  • 0
  • 0
Joining in
199 Views
Message 3 of 5
Flag for a moderator

Re: Speed Issue HELP! Please

Sorry, I should of put the hub is being used in modern mode not as router.

0 Kudos
Reply
Andruser
  • 5.52K
  • 970
  • 2.28K
Very Insightful Person
Very Insightful Person
195 Views
Message 4 of 5
Flag for a moderator

Re: Speed Issue HELP! Please

The 4.6 dBmV power range across downstream channels looks a touch too wide for stability in my view, and there's breakthrough uncorrected (post-RS) errors on several channels.    As a short term expedient, turn the hub to router mode (which will clear the error counts, unfortunately) turn hub wifi off, and put the Deco in access point mode (easily done via the app).  Let that run for 24 hours, repost the hub status data.  If power levels remain wide and the errors return we can ask staff to take a look

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
donnylad82
  • 3
  • 0
  • 0
Joining in
25 Views
Message 5 of 5
Flag for a moderator

Re: Speed Issue HELP! Please

New data after changes, still showing issues????

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

331000000

1.2

40

256 qam

25

2

267000000

2.5

40

256 qam

17

3

275000000

0.5

38

256 qam

18

4

283000000

-0.7

40

256 qam

19

5

291000000

0.7

38

256 qam

20

6

299000000

2.5

40

256 qam

21

7

307000000

0.4

38

256 qam

22

8

315000000

-0.7

40

256 qam

23

9

323000000

0.2

40

256 qam

24

10

339000000

1

40

256 qam

26

11

347000000

0.5

40

256 qam

27

12

355000000

0.4

40

256 qam

28

13

363000000

1.5

40

256 qam

29

14

371000000

2.5

40

256 qam

30

15

379000000

0.2

38

256 qam

31

16

387000000

-1

40

256 qam

32

17

395000000

0.4

38

256 qam

33

18

403000000

1.7

40

256 qam

34

19

411000000

0.5

40

256 qam

35

20

419000000

-0.5

40

256 qam

36

21

427000000

1

38

256 qam

37

22

435000000

1.9

40

256 qam

38

23

443000000

-0.7

38

256 qam

39

24

451000000

-2.5

38

256 qam

40




Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

40.3

1956

21

2

Locked

40.9

3437

436

3

Locked

38.9

1432

0

4

Locked

40.3

1823

0

5

Locked

38.9

915

0

6

Locked

40.3

847

0

7

Locked

38.9

1792

1

8

Locked

40.3

2098

0

9

Locked

40.3

3055

34

10

Locked

40.3

1069

15

11

Locked

40.3

687

0

12

Locked

40.3

683

0

13

Locked

40.3

478

0

14

Locked

40.3

376

0

15

Locked

38.9

731

0

16

Locked

40.3

859

7

17

Locked

38.9

1131

9

18

Locked

40.9

1107

0

19

Locked

40.3

647

14

20

Locked

40.3

610

20

21

Locked

38.9

604

0

22

Locked

40.3

575

0

23

Locked

38.9

1100

15

24

Locked

38.6

1022

0

 

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

32600000

41.3

5120

64 qam

9

2

46200000

42.8

5120

64 qam

3

3

39400000

42.3

5120

64 qam

7

4

25800000

40.8

5120

64 qam

10




Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

3

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

5

0

4

ATDMA

0

0

2

0

 

Network Log

Time

Priority

Description

22/02/2021 16:19:21

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/02/2021 15:04:19

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

18/02/2021 20:23:10

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

16/02/2021 19:25:41

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

15/02/2021 22:45:4

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

13/02/2021 16:35:6

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:01:39

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

13/02/2021 15:46:56

Warning!

LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

11/02/2021 17:32:47

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

11/02/2021 05:01:18

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

03/02/2021 17:33:47

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

03/02/2021 13:23:2

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

02/02/2021 10:03:11

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

31/01/2021 01:23:1

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

30/01/2021 15:00:3

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

27/01/2021 13:23:1

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

24/01/2021 12:40:41

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

20/01/2021 12:40:49

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/01/2021 21:54:41

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/01/2021 00:40:49

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

0 Kudos
Reply