I know we are in exceptional circumstances, but surely if I am paying for a certain speed of broadband and not getting it, I am entitled to feel aggrieved? I have VM broadband, a brand new hub and am connected via ethernet and have done VM's own speed test which agrees with the 2 3rd party tests that I have run. I am getting 14meg max when I'm paying for 60!!!!!!!!!!!! VM's equipment test declares that everything is connected and running perfectly. Er, no it isn't!
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Its an ethernet cable direct from my PC to the router. Used several different sites to test connection speed and all come back with 12-14mb which is defo not what I'm paying for. Did a ping test and apparently I have 19% packet loss as well.