This has been happening for the past few days and whilst I can temporarily correct it by dialling 150, following the various instructions to get Virgin to automatically check my line and tell me there's an issue and they need to send a message to my box to reset it, I'm now bored of doing this over and over and want a permanent fix to my problem.
If anyone knows the solution to this I would greatly appreciate some help!
Can you try a test at >> SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?
It's difficult at the moment for me to disconnect all devices as we're working from home and we need the various laptops and phones connected for conference calls etc. I'll try later tonight when work ends but as I can't achieve a single device logging at the moment I've just run the test on SamKnows anyway with the following result:
If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Please post a 'Live Link' to your BQM on here straight away.
Instructions for posting BQM Live Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.