So last month I made a post about getting supercharged to 1gig, getting a new route (hub 4) and subsequently getting the same or less than what I had on my 500meg.
After what seems like 100s of calls to virgin and trying all the broadband monitoring stuff, I finally gave in, as I was getting no where both on here and from Virgin so I requested an engineer who I would pay for if he could resolve.
Anyway, the engineer arrived, asked me what's the issue and after 2 seconds said I know the problem after looking at my hub 4. He did his own tests and then said it was as he thought. The HUB4 just cannot do 1gig and I have to wait for the Hub 5s that are currently been trialed for 1 gig. His data matched what I had. 1gig coming in from the virgin line, but only 450-650 coming out to me from the hub.
This annoyed me immensely as that means I'm paying for 1gig knowing I cannot get it?
I ask him why this seems to be so hush hush and why are you advertising 1gig knowing I'm not going to get it and he just shrugged and said that's just the way it is and I will get a hub 5 automatically once it's been tested which will be in 1 day, 1 week, 1 month or 1 year as in who knows.
So, am I once again been fed a lot of malarkey by him as I will be honest, my 2 years with virgin has had tons of people telling me one thing and then another and if you look up the word, "fobbed off" in the dictionary, you would see the words Virgin Media next to it.
True or false peeps?
Thanks for reading.