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Message 1 of 13
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Slower than usual

Hi all, 

I've just returned from a trip and I've noticed i'm only getting half of my usual speed. 

I'm on m200 package(wired) and usually sat around 20-30MBps but now i'm lucky to get above 10.

I've went through all the recommended,  hub reset, driver updates etc but no luck. 

wondering if anyone had any ideas?

 

 

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Message 2 of 13
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Re: Slower than usual

WiFi or Cable connection?

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Message 3 of 13
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Re: Slower than usual

Cable, not made any changes & tried different ports
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Message 4 of 13
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Re: Slower than usual

Can you put the Hub into 'Modem Mode' and run a speedtest at speedtest.net and publish the results on here.

Then

  1. Use your browser to navigate to 192.168.0.1 (Modem Mode users will need to go to 192.168.100.1)
  2. Superhub and Superhub 2/AC will find “Router Status” in the right hand corner. Click this to access your hub stats. Hub 3 users will find “Check Router Status” below the log in screen to access this information.
  3. Copy and paste your Downstream, Upstream and Network log into your post and we’ll do the rest.

Once that is done the boffins will be able to assess you connection.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Message 5 of 13
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Re: Slower than usual

Thanks for getting back to me, heres the results of the tasks mentioned; 

SPEEDTEST

IP_ADDRESSTEST_DATETIME_ZONEDOWNLOAD_MEGABITSUPLOAD_MEGABITSLATENCY_MSSERVER_NAMEDISTANCE_MILESCONNECTION_MODE
82.17.98.19008/10/2019 17:50GMT221.1520.637Glasgow0multi
82.17.98.19012/23/2019 10:57 AMGMT94.2521.168Glasgow0multi
82.17.98.19012/23/2019 11:15 AMGMT94.1421.017Glasgow0multi
81.97.116.18212/23/2019 11:22 AMGMT94.1221.088Glasgow0multi
82.17.98.19012/23/2019 11:28 AMGMT94.3121.168Glasgow0multi
82.17.98.19012/23/2019 11:35 AMGMT93.1621.0411Glasgow0multi
82.17.98.19012/23/2019 11:48 AMGMT91.5720.737Glasgow0multi
81.97.116.18212/23/2019 6:20 PMGMT94.3421.188Glasgow0multi
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Re: Slower than usual

DOWNSTREAM

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1483000000437256 qam30
21870000005.438256 qam7
31950000005.338256 qam8
42030000005.138256 qam9
5211000000538256 qam10
6219000000538256 qam11
72270000004.938256 qam12
82350000004.838256 qam13
92430000004.838256 qam14
102510000004.538256 qam15
112590000004.538256 qam16
122670000004.338256 qam17
132750000004.438256 qam18
142830000004.338256 qam19
15291000000438256 qam20
162990000004.438256 qam21
173070000004.138256 qam22
18315000000438256 qam23
193230000004.338256 qam24
204430000003.737256 qam25
214510000004.138256 qam26
224590000003.737256 qam27
23467000000437256 qam28
24475000000437256 qam29



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.67270
2Locked38.660
3Locked38.670
4Locked38.980
5Locked38.6130
6Locked38.660
7Locked38.9100
8Locked38.9100
9Locked38.9110
10Locked38.6170
11Locked38.6130
12Locked38.9180
13Locked38.6160
14Locked38.6150
15Locked38.6130
16Locked38.6220
17Locked38.9330
18Locked38.6320
19Locked38.9300
20Locked37.63470
21Locked38.63600
22Locked37.64670
23Locked37.35220
24Locked37.65290
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Message 7 of 13
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Re: Slower than usual

UPSTREAM

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1394000003.2512064 qam4
2462000003.175512064 qam3
3536999463.15512064 qam2
4326000003.25512064 qam9


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Message 8 of 13
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Re: Slower than usual

Your network card is connecting at 100 Mb.

Try a different cable or connecting to a different port on the Hub. Make sure the network card is not set to 100.

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Message 9 of 13
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Re: Slower than usual

NET LOG

Network Log

Time Priority Description

13/12/2019 13:08:33ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/12/2019 15:29:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/12/2019 16:15:46ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/12/2019 17:06:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/12/2019 17:49:24ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/12/2019 19:23:3ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2019 03:38:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2019 02:34:28Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2019 02:34:28criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2019 02:34:28Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2019 15:36:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/12/2019 03:57:4ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/12/2019 04:47:20criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/12/2019 19:22:50ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2019 00:10:20criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2019 03:05:43ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2019 03:26:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2019 06:57:9ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2019 10:48:40ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2019 15:54:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Message 10 of 13
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Re: Slower than usual

I've tried other ports and the cable is routed under flooring its been fine until now, the network card is set to 100 full duplex, 1gb doesnt work and auto negotiation sets it to 10.
Is there a custom range that can be set?
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