Menu
Reply
Galatino92x
  • 14
  • 1
  • 0
On our wavelength
572 Views
Message 1 of 19
Flag for a moderator

Slower speed and pack loss In the evening, online gaming keeps crashing

Hi there, I just moved house and I decided to move my virgin media broadband with me to the new house. The engineer came to install the router and that morning everything worked fine, but since the first day I realised that during the evening online gaming is almost impossible, I keep crashing and the speedtest showers a data loss of 16 % and speed like 20 or 30 mb, when usually is like 150mb, I paid for the 200 mb.... I read on other posts that it may be the super hub 3 fault, a problem that lots of other users had was with this router and some problems related to his chip causing data loss... Can somebody helps me? Do I need a new router? Was the new line not installed properly? Thanks 

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
545 Views
Message 2 of 19
Flag for a moderator

Re: Slower speed and pack loss In the evening, online gaming keeps crashing

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a 'Live Link' to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
544 Views
Message 3 of 19
Flag for a moderator

Re: Slower speed and pack loss In the evening, online gaming keeps crashing

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
Galatino92x
  • 14
  • 1
  • 0
On our wavelength
538 Views
Message 4 of 19
Flag for a moderator

Re: Slower speed and pack loss In the evening, online gaming keeps crashing

Thanks for your reply, this is the downstream 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1299000000838256 qam21
21390000008.538256 qam1
31470000008.438256 qam2
41550000008.438256 qam3
51630000008.138256 qam4
61710000008.138256 qam5
7179000000838256 qam6
8187000000838256 qam7
9195000000838256 qam8
102030000007.938256 qam9
11211000000838256 qam10
122190000008.338256 qam11
132270000008.438256 qam12
142350000008.338256 qam13
15243000000838256 qam14
16251000000838256 qam15
172590000008.338256 qam16
18267000000838256 qam17
192750000007.838256 qam18
202830000007.838256 qam19
212910000007.938256 qam20
223070000007.938256 qam22
233150000007.838256 qam23
243230000007.638256 qam24


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.62190
2Locked38.9510
3Locked38.9300
4Locked38.6170
5Locked38.6660
6Locked38.9380
7Locked38.9360
8Locked38.937163
9Locked38.9620
10Locked38.9410
11Locked38.6770
12Locked38.9540
13Locked38.6570
14Locked38.61030
15Locked38.9950
16Locked38.9830
17Locked38.91160
18Locked38.92010
19Locked38.91680
20Locked38.91690
21Locked38.61990
22Locked38.92360
23Locked38.63590
24Locked38.62260
0 Kudos
Reply
Galatino92x
  • 14
  • 1
  • 0
On our wavelength
538 Views
Message 5 of 19
Flag for a moderator

Re: Slower speed and pack loss In the evening, online gaming keeps crashing

Upstream

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
16030000037.5512064 qam1
23940000034.5512064 qam4
34620000035.5512064 qam3
45370000037.5512064 qam2


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0010
2ATDMA0010
3ATDMA0010
4ATDMA0020
0 Kudos
Reply
Galatino92x
  • 14
  • 1
  • 0
On our wavelength
535 Views
Message 6 of 19
Flag for a moderator

Re: Slower speed and pack loss In the evening, online gaming keeps crashing

Configuration 

PasswordShow
 


 
Router status
General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
vca69834ncxv9873254k;fg87


Primary Downstream Service Flow
SFID6848
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow
SFID6847
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
0 Kudos
Reply
Galatino92x
  • 14
  • 1
  • 0
On our wavelength
532 Views
Message 7 of 19
Flag for a moderator

Re: Slower speed and pack loss In the evening, online gaming keeps crashing

Network log 

12/12/2020 09:51:53noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/12/2020 20:50:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/12/2020 18:10:23noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/12/2020 18:10:23ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/12/2020 09:26:59noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/12/2020 11:01:10noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/12/2020 11:01:10ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/12/2020 19:28:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/12/2020 09:53:5noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/12/2020 09:52:57Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/12/2020 09:51:14noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/12/2020 09:50:27Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/12/2020 09:40:14noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/12/2020 09:39:23noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/12/2020 00:04:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/12/2020 19:46:52noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/12/2020 12:19:32noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/12/2020 12:19:32ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/12/2020 11:20:17noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/12/2020 11:20:16ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
Galatino92x
  • 14
  • 1
  • 0
On our wavelength
477 Views
Message 8 of 19
Flag for a moderator

Re: Slower speed and pack loss In the evening, online gaming keeps crashing

Hi, are those info enough to have an idea of what's going on? Or you still need the live link monitoring too? Thanks 

0 Kudos
Reply
Galatino92x
  • 14
  • 1
  • 0
On our wavelength
471 Views
Message 9 of 19
Flag for a moderator
Helpful Answer

Re: Slower speed and pack loss In the evening, online gaming keeps crashing

For example now I just did a speed test and it shows a loss of 19%, which I think is quite a lot no? 

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
465 Views
Message 10 of 19
Flag for a moderator

Re: Slower speed and pack loss In the evening, online gaming keeps crashing

Still need the BQM live link posting please.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply