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Amilya
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Slower download speed and poor fb streaming speed

Hello!

Had virgin media for a year now and everything has been perfect. However, yesterday and today we had problems streaming to facebook using obs. We can either not connect at all, or when it does it is very poor, anywhere between 0 and 1000 kb/s, occasionally jumping to around 2000-3000, but mainly hovering over the 1000s. before droping to 0 and then flickering around again.

World of Warcraft and Overwatch seem to have latency issues too, but they are playable.

Speedtests show slow upload speeds and download is quite low at around 70-80 and upload is around 5-6.

Service status shows nothing going on in my area...

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Amilya
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Re: Slower download speed and poor fb streaming speed

Looks like download speeds are back to normal but upload is struggling to reach 5mb

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Amilya
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Re: Slower download speed and poor fb streaming speed

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA001830
3ATDMA001590
4ATDMA0000

could this be something do do with the upload problem? not sure what all this means

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Amilya
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Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 53700100 33 5120 64 qam 2
2 46200098 33.3 5120 16 qam 3
3 39399988 33.5 5120 16 qam 4
4 60299945 32.8 5120 64 qam 1
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Amilya
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Re: Slower download speed and poor fb streaming speed

Still having problems. A family member was playing world of warcraft and is constantly getting disconnected. Set this thing up if that helps. The bug bands are where we restarted the hub or left it off for a while hoping it would fix tbings. This is full fttp..Screenshot_20201219-130500_Messenger.jpg

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Amilya
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Re: Slower download speed and poor fb streaming speed

Um???

virgin.png

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Amilya
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Re: Slower download speed and poor fb streaming speed

This is still bad. Is there actually any help on here? We have a vulnerable person who could not do a basic video call with her GP because of these upload problems.

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Amilya
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Re: Slower download speed and poor fb streaming speed

So again, any help on this as we have a vulnerable household member whom is still unable to make a video call with a doctor...

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Amilya
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Re: Slower download speed and poor fb streaming speed

Lovely. Thanks for all the help. 😭

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