Virgin Media Community

[LukeK97]

Hi all, 

I'm experiencing slower WiFi speeds than normal, typically around 100mbps even though my package is the M350. 

My Hub3 is running in modem mode and is attached to a TP-Link AX3000 (WiFi 6). Only recently had issues, started on the 25th/26th February.

I was wondering if anyone else was having similar issues. 

Many Thanks

[jbrennand]

See this...
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Can you Check first for any “known network faults - Try in 2 places

1) Try the “check service,”Area status webpage" (link at top right of this forum)

2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

[David_Bn]

Thanks for your post on our Community Forums, and a very warm welcome to you @LukeK97!

Sorry to hear of the issues you've been experiencing on the services.

I've looked into the local area and can see that a local area outage is currently present with an estimated fix time of 10:15am on 09/03/2023.

We apologise for any inconvenience and will do all within our power to have this resolved.

Kindest regards,

David_Bn

[LukeK97]

Apologies for the late reply, I tried countless recommeded trouble shooting steps with no improvement.

[Steven_L]

No apology necessary LukeK97, I have now looked into this and can see that the SNR levels with your connection are too low for a stable connection is likely to be the cause of your issues.

This would need a technician visit to resolve these problems. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L
 

[LukeK97]

I managed to resolve the issue, it was my AX3000 that was playing up. After a factory reset it is now back to normal 

[Steven_L]

Thanks for coming back to us LukeK97 and I'm glad to hear that the issues have now been resolved 😀

Kind Regards,

Steven_L