Slowdown in the evening

[gjchester]

Hi.

First I'm an IT person so I've tried the obvious...

I have a Hub 3.0 and the contract is Volt 350.  We also have O2 sim only so should get a boosted deal.

I also have the hub in MODEM mode, and use a Sophos UTM as a router.  I say this as I don't want to have a conversation with 1st line support who will want me to rejig the house setup to use the hub in router mode if its I can help it.    Typically I get about 200m bps.  I know it could be higher but I'm gessing there is an overhead in the appliance but dont worry to much.
Recently in the afternoon our speeds drastically dropping according to Speedtest.net,  it coud be contention but I'm also see ing CM errors.    My PC that I test on is wired to a gigabit switch and on to the router, so its dont think its a slow device creating issues.plus I'd see that all the time not just the evening

This morning (8am)  I got about 190 ish MBPS but tonight (17:47) speedtest is reporting 28.85 mbps. 

I think this is probalby going to need a engineer call out, There are lots of RCS errors in the network log (mac partially redacted), I'm just looking for some confirmation before I fight first line support and a fixed script about going to router mode on the hub....

Can someone case an eye over it and say if it looks OK or do I need someone to do some local testing?

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	307000000	5	38	256 qam	22
2	139000000	3	30	256 qam	1
3	147000000	3.5	31	256 qam	2
4	155000000	4.1	32	256 qam	3
5	163000000	3.9	32	256 qam	4
6	171000000	3.9	33	256 qam	5
7	179000000	4.1	35	256 qam	6
8	187000000	4.3	35	256 qam	7
9	195000000	4.3	36	256 qam	8
10	203000000	4.3	37	256 qam	9
11	211000000	4.1	37	256 qam	10
12	219000000	3.7	37	256 qam	11
13	227000000	3.9	36	256 qam	12
14	235000000	4	37	256 qam	13
15	243000000	3.7	37	256 qam	14
16	251000000	3.5	37	256 qam	15
17	259000000	3.5	38	256 qam	16
18	267000000	3.9	38	256 qam	17
19	275000000	4.1	38	256 qam	18
20	283000000	4	38	256 qam	19
21	291000000	4.3	40	256 qam	20
22	299000000	4.6	38	256 qam	21
23	315000000	5.4	40	256 qam	23
24	323000000	5.5	40	256 qam	24

[Jodi_S]

Hi gjchester,

A warm welcome and thanks for posting on our community forums. We're sorry to see that you outside box is currently broken and needs repairing. We will be more than happy to get an engineer arranged to come and fix this issue for you.

So, I can get this arranged for you, I will pop you over a private message to take some details, please click on the private message to accept the chat.

Kind regards Jodi. 

[gjchester]

Thanks for getting back to me..

[Jodi_S]

Hi gjchester,

Thanks for getting back to me, please can I ask you to respond to my private message please. We want to keep you and your details safe on this public platform. I have sent you another private message over, please click on the envelope at the top of the page to accept my private chat.

Thanks very much, Jodi. 

[Jodi_S]

Hi gjchester,

Thanks for coming back to via private message to confirm your information.

I have booked you in for the next available appointment. To view this please sign into My Virgin Media here: My VM. Once logged in, scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details.

Just to confirm, there will be no charge for this visit unless:

The technician diagnoses the fault as not being caused by our network/equipment 
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment, so it is important to reschedule if needed.

Let us know how the appointment goes.

Kind regards Jodi.