Virgin Media Community

[TheSethiestSeth]

I am getting 200 which is far below what I should be getting.

I have the Hub 4 running in modem mode, which is connected to a TP-Link Archer AX50 via Cat 7 ethernet, which is connected to my PCs Intel Gigabit Ethernet connection port via Cat7 ethernet. 

Theoretically, I should be able to achieve a 1GB connection, providing the area can handle it. When I first switched I was experiencing speeds up to about 800Mbps. But now I get 200 if I'm lucky. 

[jpeg1]

What speed do you get with your PC connected directly to the Hub in modem mode?

[TheSethiestSeth]

I get the same. I've gone through a couple of trial and error scenarios (the above-mentioned included) trying to zero in on the issue. 

[jpeg1]

Have you checked on line or phone for local fault issues?

It wpould be helpful if you could post here the downstream, upstream and network log data. This will show up any connection problems.

[TheSethiestSeth]

I'd love to provide the information you need. But I don't know how. 

I've checked for faults in my area but there are none. It's been like this for a couple of weeks but I've not had the energy or motivation to fix it because I hate phoning in. 

I only have internet with Virgin I don't have a phoneline or TV package.  

[jbrennand]

What device are you testing on? Does it have some QoS software running (Dell's Smartbyyte for example?)

Boot a computer/laptop into safe+networking mode and try again on a new ethernet cable ) they do sometimes fail.

[Ayisha_B]

Hi @TheSethiestSeth,

Welcome to our Community Forums and thanks for posting. 

I am sorry to hear you're having some issues with the service. I have taken a look at the account and can see there's some issues with your downstream signal levels. I will need to book a technician to get things sorted. 

Will pop you a PM now so we can confirm some details and get this arranged. 

Thanks