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Higginss
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Slow wifi

Evening new to virgin was expecting good things, we should be getting 100 + speeds. Last four days only getting 2 / 3 on a speed test (wifi) and hard wired tv struggling as well

I reset the box and for the first 5mins getting 110 / 112

Then drops right down, customer services have said to monitor it and get back to them. 

I've checked the connections and all good

Is this the best customer service I should expect as I will probably cancel my contract 

Thanks in advance 

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xl3ombz
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Re: Slow wifi

i have the exact same problem im on the 500MB package and im getting 1MB. I reset the box and for the first couple of minutes i get 100-150 MB then straight back down to 1MB.

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MikeRobbo
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Alessandro Volta
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Re: Slow wifi


@Higginss wrote:

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Re: Slow wifi

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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