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Slow wifi upstairs

Joining in

Looking for advice. Im with VM for many years and wifi upstairs was always bad. My kids are teenagers now and they need better wifi( cable is better option) to play online. I know this is a issue with blocking wifi signal. So what should i do to boost that signal upstairs? I dont want to drag 25-30 meters of cables around the hous and try to connecting them to hub or maybe buy tp link and try connecting to my VM hub and then spread the cables upstaris. Thank ypu for any help


Community elder

Do you have a budget in mind?

There are several options available:

  • Put the HUB in modem mode and buy your own router/mesh system.
  • Use powerline adapters to use electrical sockets to connect wired devices.
  • Buy repeaters to extend the HUB's wireless signal.
  • Employ an electrician to run an ethernet cable from downstairs to upstairs where you can use an access point to extend the wireless signal and wired connections upstairs.

Forum Team (Retired)
Forum Team (Retired)

Hey @kushh8,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue with your signal, have you run a check on our Connect app at all? This will allow you to check for any signalling and speed issues to see if one of our Pods would help you, you can learn more about our WIFI Max service which includes our WIFI Pods here.

Hope this helps.


Very Insightful Person
Very Insightful Person

See this re. pods...


Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 20 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

If not free to you… you will be charged £8/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4), (5) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi kushh8, thanks for the message and welcome to the forums. 

I am sorry to hear that you are having issues with the signal and ask that you scan for black spots with the connect app. If it finds them it would allow you to order a pod to help. 

Please let me know if you have any issues?

Kind regards, Chris.