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Venawm
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Slow upload, won’t allow me online

Hi, I’ve been at this for the past few hours and virgin have been zero help as everything they have asked me to do has not worked. basically as the title says. I have 200mb package and when I test the speeds the download is fine ranging anywhere from 150-210Mb but when it tests the upload I get 0.01mb every single time which is causing nothing to load. This is for WiFi and wired connections 

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