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Slow upload speeds - unable to reach Virgin to cancel service

I am seeing exceptionally slow upload speeds which leaves me unable to work from home.

Instead of debating with Virgin how this can be fixed, I intend to just cancel my service.

However it seems you can't reach them via phone as their support team is not accepting any calls.

Is there an alternative way to reach Virgin (apart from writing an old fashioned letter) ?

BQM and Speeds Below

a227547f188cd012665e255ad760464b4c5c4edb-02-02-2021

 

 Date  Down HTTPx6  Down HTTPx1 Upstream IP Address ISP
Tue 02/02/2021 13:35 19.61 Mbps 9.53 Mbps 2.19 Mbps [removed] Virgin Media
Tue 02/02/2021 10:56 167.84 Mbps 126.92 Mbps 1.99 Mbps [removed] Virgin Media
Tue 02/02/2021 09:53 142.22 Mbps 136.94 Mbps 1.14 Mbps [removed] Virgin Media
Tue 02/02/2021 09:51 140.66 Mbps 143.54 Mbps 1.59 Mbps [removed] Virgin Media
Sun 31/01/2021 11:03 253.28 Mbps 233.97 Mbps 14.39 Mbps [removed] Virgin Media

 

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