I am seeing exceptionally slow upload speeds which leaves me unable to work from home.
Instead of debating with Virgin how this can be fixed, I intend to just cancel my service.
However it seems you can't reach them via phone as their support team is not accepting any calls.
Is there an alternative way to reach Virgin (apart from writing an old fashioned letter) ?
BQM and Speeds Below

Date |
Down HTTPx6 |
Down HTTPx1 |
Upstream |
IP Address |
ISP |
Tue 02/02/2021 13:35 |
19.61 Mbps |
9.53 Mbps |
2.19 Mbps |
[removed] |
Virgin Media |
Tue 02/02/2021 10:56 |
167.84 Mbps |
126.92 Mbps |
1.99 Mbps |
[removed] |
Virgin Media |
Tue 02/02/2021 09:53 |
142.22 Mbps |
136.94 Mbps |
1.14 Mbps |
[removed] |
Virgin Media |
Tue 02/02/2021 09:51 |
140.66 Mbps |
143.54 Mbps |
1.59 Mbps |
[removed] |
Virgin Media |
Sun 31/01/2021 11:03 |
253.28 Mbps |
233.97 Mbps |
14.39 Mbps |
[removed] |
Virgin Media |
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]